Terms and Conditions

Warranty

CoolInflatables.com is an online retailer. We do not manufacturer these products. In no way may CoolInflatables.com be held liable for misuse of these products. This warranty does not cover claims for damage due to abuse, neglect, alteration, shipping or damaged packaging.

Intex Product Limited Warranty Information:

Intex warranties the following product categories: Filter Pumps, Saltwater Systems and Above Ground Pools. CoolInflatables.com will not provide any warranty on these product categories. (See CoolInflatables.com Limited Intex Warranty below for other Intex product warranty information). All warranties for Filter Pumps, Saltwater Systems and Above Ground Pools are handled by Intex, the manufacturer, not CoolInflatables.com. If these items are returned to CoolInflatables.com without authorization they will be rejected. CoolInflatables.com is not responsible for shipping charges to Intex on defective items. If your item is found to be defective Intex will ship a replacement at no additional cost.

Contact Intex at (800) 234-6839 for warranty and replacement information on Filter Pumps, Saltwater Systems and Above Ground Pools. You must comply to the Intex defect return policy. To make a warranty claim you must contact Intex. They will require a proof of purchase (your receipt). Email coolinflatables@bluefade.net for a copy of your receipt (include your entire contact information and the approximate date of purchase).

Filter Pumps: Include a limited manufacturer's warranty which covers manufacturing defects in material and workmanship from the original date of purchase.

Intex 530 gal/hr Water Filtration Pump - Item# 58603E/Model 603 - 1 Year

Intex 1000 gal/hr Water Filtration Pump - Item# 56637E/Model 637 - 1 Year

Intex 1500 gal/hr Water Filtration Pump - Item# 56635E/Model 635 - 1 Year

Intex 2500 gal/hr Water Filtration Pump - Item# 56633E/Model 633 - 1 Year

Intex 4000 gal/hr Water Filtration Pump - Item# 56621E/Model 621 - 2 Year

Saltwater Systems: Include a limited manufacturer's warranty which covers manufacturing defects in material and workmanship from the original date of purchase.

Intex Saline (Saltwater) Chlorinator - Item# 56601E - 1 Year

Intex 2000 gal/h Water Filtration Pump Chlorinator Combo - Item# 56611E - 1 Year

Above Ground Pools (Easy Set Pool/Metal Frame Pool/Ultra Frame Pool): Include a 90 day limited manufacturer's warranty which covers manufacturing defects in material and workmanship from the original date of purchase.

CoolInflatables.com Limited Intex Warranty:

CoolInflatables.com provides a 60 day limited warranty on Intex inflatables and accessories including: Airbeds, Above Ground Pool Accessories, Boats/Kayaks, Kids Pools, Pool Floats/Toys, Kids Toys and Inflation Pumps. This covers Intex manufacturing defects in material and workmanship from the original date of purchase.

To file a warranty claim with CoolInflatables.com you must obtain a RETURN AUTHORIZATION (see Obtaining A Return Authorization below) and return the item to CoolInflatables.com's testing department. Items returned to CoolInflatables.com without a RETURN AUTHORIZATION (see Obtaining A Return Authorization below) will be rejected. CoolInflatables.com is not responsible for return shipping to our testing facilities. Once the item is received, defective testing takes 3-5 days. We also accept high resolution digital photos if a noticeable defect is present.

If the item is found to be defective, CoolInflatables.com will ship out another item at no additional cost or issue you a partial refund for the cost of the item. We will not refund shipping charges under any circumstance.

Terms Of The Warranty:

AIRHEAD/Kwik Tek Warranty:

All AIRHEAD/Kwik Tek towables carry a 90 day warranty from the date of purchase and all kayaks carry a 270 day warranty from the date of purchase. CoolInflatables.com is not responsible for AIRHEAD/Kwik Tek defects and warranties. To make a warranty claim you must provide a proof of purchase. Email coolinflatables@bluefade.net for a copy of your receipt (include your entire contact information and the approximate date of purchase). CoolInflatables.com is not responsible for shipping charges to Intex on defective items. If your item is found to be defective AIRHEAD/Kwik Tek will ship a replacement at no additional cost.

Contact AIRHEAD/Kwik Tek  at (800) 624-1297 for warranties on Towables and Kayaks.

Bubble Furniture Limited Warranty Information:

CoolInflatables.com provides a 60 day limited warranty on Bubble Furniture which covers manufacturing defects in material and workmanship from the original date of delivery (the date the item was delivered to you, not the date you purchased the item).

To file a warranty claim with CoolInflatables.com you must obtain a RETURN AUTHORIZATION (see Obtaining A Return Authorization below) and return the item to CoolInflatables.com's testing department. Items returned to CoolInflatables.com without a RETURN AUTHORIZATION (see Obtaining A Return Authorization below) will be rejected. CoolInflatables.com is not responsible for return shipping to our testing facilities. Once the item is received, defective testing takes 3-5 days. We also accept high resolution digital photos if a noticeable defect is present. If the item is found to be defective, CoolInflatables.com will ship out another item at no additional cost or issue you a partial refund for the cost of the item. We do not refund shipping charges.

Terms Of The Warranty:

1. The item(s) must have been purchased from CoolInflatables.com website or over the phone from CoolInflatables.com.

2. You must request a RETURN AUTHORIZATION (see Obtaining A Return Authorization below).

3. The item must be returned/sent to us within 60 days from the date of purchase.

4. You must send the item(s) back with a company that provides a tracking number (FedEx or UPS preferred) for proof of shipment and delivery.

To file a warranty claim you must obtain a RETURN AUTHORIZATION (see Obtaining A Return Authorization below). CoolInflatables.com is not responsible for return shipping charges on any warranty items.

Returns/Refusals/Refunds

To return an item you must obtain a RETURN AUTHORIZATION (see Obtaining A Return Authorization below). CoolInflatables.com is not responsible for return shipping charges on any returned items. Please read the Return Information Below...

CoolInflatables.com is a reseller of multiple product lines. If you did not purchase your item(s) from this web site or one of the CoolInflatables.com customer service representatives please refer to the retailer you purchased your product from.

Returns will ONLY be accepted within 30 days from the date of delivery (for example if you received your item on August 1st you have 30 days from that date to get the item back to us - therefore the item must be back in our possession (proof of shipment required) by August 31st). All returns must be sent freight pre-paid at the sender’s expense. All returned non-defective merchandise must be in original purchase condition, including the original packaging, contents and the original receipt/invoice/packing slip issued by CoolInflatables.com.

This means that the item(s) can not be opened, used, tried out or inflated and then returned. CoolInflatables.com provides pictures and descriptions so customer can make an informed buying decision. If you get an item and open it, use it or just try it out and decide you don't like it it can not be returned - IT MUST BE IN ORIGINAL PACKAGING SO IT CAN BE RESTOCKED TO OUR INVENTORY!!!

All returned merchandise must be in resalable condition. If merchandise is deemed to not be in resalable condition we will return the merchandise to you at your expense. IF WE CANNOT RESELL IT WE WILL NOT REFUND YOUR MONEY!

Their is a 20% Restocking Fee On All Returned Merchandise! CoolInflatables.com is not responsible for return shipping charges. We do not, under any circumstance, refund the initial shipping charges. We are charged to ship the item to you. Once the item is shipped we can not recover those funds. If you return an you must obtain a RETURN AUTHORIZATION (see Obtaining A Return Authorization below).

For all items that "INCLUDE FREIGHT SHIPPING CHARGES" (Easy Set, Frame Set and Ellipse Pools) - If these items are returned or refused you will be charged for all freight shipping charges including a 20% restocking fee. This means freight shipping charges to and from your shipping location including a 20% restocking fee!

A credit will be issued to your account upon approval of returned merchandise, however we will not issue credit for any unpaid merchandise. This credit may take up to 30 business days to appear on your credit card. We will not issue a credit for shipping charges incurred during the purchase. We will not issue credit for returned merchandise damaged during shipment. CoolInflatables.com will not accept returns of products damaged as a result of misuse or neglect. Customers may want to insure the package, as CoolInflatables.com will not be held be responsible for lost or misdirected returns.

If you refuse shipment or issue a delivery call tag return on a package and have it returned back to us you will be charged for the return shipping, the call tag or both before when we issue your partial refund according to our refund description above, if your return is accepted. A call tag is contacting a delivery carrier and having them pick up the package at your residence and return it to us. Call tags cost an additional $10.00.

To return any item or to file a warranty claim you must obtain a RETURN AUTHORIZATION (see Obtaining A Return Authorization below). CoolInflatables.com is not responsible for return shipping charges.

Obtaining A Return Authorization:

You must get a Return Authorization from CoolInflatables.com to return any item to us, this includes all returned merchandise for a refund and warranty claims. If items are returned to CoolInflatables.com without authorization they will be rejected. CoolInflatables.com is not responsible for shipping charges on any returned items. We do not, under any circumstance, refund the initial shipping charges. We are charged to ship the item to you. Once the item is shipped we can not recover those funds.

What To Do:

Email coolinflatables@bluefade.net (you must provide the following below)

1. Provide complete contact information including phone number

2. Provide your order number if you still have one

3. Provide the reason for the return or warranty claim

4. Wait for email instructions on what to do next (you must follow these instructions to validate your return, if the email does not show up in you email inbox please check your bulk/junk mail folder)

You must email coolinflatables@bluefade.net to obtain a Return Authorization

Errors & Changes

Shipping errors will be charged to you in all cases except those that occur as a direct result of our processing procedures. Shipping errors include shipment refusals, incorrect address, address changes, order changes and failed delivery attempts. Charges incurred from shipping mistakes include return postage/freight costs, $10.00 per address change/correction, costs for refused shipments, costs for lost shipments and any costs for reshipment. If an item is returned to us for any reason previously stated you will be charged following Returns/Refusals/Refunds above. Changes can only be made if your order has not been picked up by our delivery carrier. Any changes after an order has been placed will result in a $10.00 change fee. This includes all changes and cancellations.

Canceled Orders

In an effort to get items to our customers as quickly as possible CoolInflatables.com processes orders 24 hours a day, 365 days a year. Orders are usually shipped the same business day (Monday, Tuesday, Wednesday, Thursday, Friday - excluding National Holidays). Items are picked up by our delivery carriers multiple times each business day. If an order is canceled after it has been processed (meaning the label has been printed, it has been boxed and is on a shipping dock waiting for a delivery carrier) CoolInflatables.com will only issue a partial refund. A 20% restocking fee will be subtracted for all canceled orders that are refunded to a customer after being processed. If an item has already been shipped the order can not be canceled. You will have to return the item to us following our Returns/Refusals/Refunds above. If an order has not been packed/processed for shipment we will not charge you a 20% restocking fee. All order cancelations & changes that have not been processed will result in a $10.00 order change fee as described above.

Delayed Shipments

All CoolInflatables.com customers agree not to hold CoolInflatables.com liable for delays in ground or express shipments caused by weather conditions, shipping provider delays, international customs issues or any other circumstances beyond CoolInflatables.com’s direct control. Ground services are never guaranteed and all customers agree to never hold CoolInflatables.com liable for any shipping delays, exemptions, or rescheduled deliveries. CoolInflatables.com shipment and delivery dates are calculated based upon estimates provided by our shipping providers. CoolInflatables.com will always act to make sure that any distribution difficulties do not delay delivery schedules. In no case shall CoolInflatables.com be liable for any consequential damages or direct damages resulting from any delay in shipment or delivery.

Lost/Stolen/Misdelivered Packages & Claims

Please track your package(s) before you contact CoolInflatables.com about a lost, stolen or misdelivered package(s) When your item is shipped you are emailed the tracking information. If this information is not in your "in box" please check your "SPAM or Bulk Email" folder. Sometimes our delivery carrier will hide packages at the delivery location so they are not visible to the public; please check around your entire location if the delivery carrier’s tracking information says your package(s) has been delivered.

If our delivery carrier claims that your package(s) has been delivered and you do not have your package(s); meaning it has been lost, stolen or misdelivered you need to contact CoolInflatables.com via email (coolinflatables@bluefade.net) so we can try to locate the package(s). Please provide us with your complete contact information and order number. Once you have contacted CoolInflatables.com you agree to allow us 10 business days (M-F not including holidays) to contact our delivery carrier and locate your package.

If your package can not be located we will file a “service failure claim” with our delivery carrier on your behalf. At this time CoolInflatables.com will, in good faith, issue you a full refund for your purchase or reship the item. By issuing this good faith refund, we only ask that you assist us in the claim process. You may have to answer a few questions or fill out a short form from our delivery carrier so we can recover our losses. If, for some reason, our delivery carrier can prove that this claim is fraudulent you will be billed accordingly.