FAQs

Categories

Air Beds
Auto Pool Cleaner
Chemical Water Balance
Easy Set Pools
Filter Cartridges
Filter Pumps
Floating LED Light
General Questions
Ladders
Metal Frame Pool
New Orders
Oval Frame Pools
Pool Cover
Pool Side Tray
Rectangular Frame Pool
Saltwater System - General

Saltwater System
Sequoia Pool
Solar Covers
Surface Skimmer
Winterization

Category Questions

Air Beds

1: Can I use an air bed on my existing bedspring?
2: Can I use normal sheets for my INTEX air bed?
3: Can I use other brand's pump for inflating the air beds?
4: Can I wash my air bed?
5: Does the Intex air bed come with a warranty?
6: How are the air beds constructed?
7: How can I differentiate the valves?
8: I misplaced the transformer to my Fast-Fill Pump. Which transformer do I purchase to replace it?
9: If my air bed has a leak, how can I find it?
10: Since my air bed has flocking, how can I use the repair patch - it won't adhere to the flocking?
11: What is the approximate weight capacity of Intex air beds?
12: What pump should I use with my air bed?
13: What type of valve does my air bed have?
14: Why doesn't the product measure out to the size stated on the box?
15: Why won't my Fast-Fill Rechargeable Pump work? I turn it on and nothing happens.
16: Will the Fast-Fill Rechargeable Pump inflate my air bed?

1: Can I use an airbed on my existing bedspring?
A: Airbeds may be placed on any serviceable bedspring or solid foundation. Old or damaged bedsprings can diminish the performance and comfort of the airbed and may even cause damage to the beds. INTEX airbeds perform best on solid foundations.

2: Can I use normal sheets for my INTEX airbed?
A: Yes, normal sheets will work perfectly on your airbed. It is best if you make sure that the pocket on your sheets are the correct depth of the airbed.

3: Can I use other brand's pump for inflating the airbeds?
A: Yes, you can use another brand's pump but we recommend using an INTEX pump. They are designed specifically for INTEX airbeds. Other pumps may reduce the performance or even cause damage to the airbeds.

4: Can I wash my airbed?
A: With mild soap water. Thoroughly rinse and air dry. Do not use the airbed on the water; water saturation may be harmful to some materials used in the making of the airbed. And washing by a washing machine is far more dangerous which will cause unexpected damage.

5: Does the Intex airbed come with a warranty?
A: Yes, Intex offers service and assistance for manufacturing defects within the first 90 days from the date of original purchase. A copy of the validated sales receipt must be provided upon request. The service includes, troubleshooting, technical advice, replacement of inflation and deflation valve caps and plugs, offer repair patch or repair kit to fix small leakage, and replacement of other components depending on the airbed model. Contact Intex for warranty information at 800-234-6839.

6: How are the airbeds constructed?
A: There are five types of construction used on Intex Airbeds. I-Beam construction is characterized by parallel vinyl beams oriented vertically or horizontally. Coil Beam construction is differentiated by open loops of vinyl, each attached by a weld (typically circular) at the top and bottom of the bed. Wave Beam is a converted I-Beam construction consisting of equally distanced air channels creating a wave like surface. Comfort-Top Construction is Two Layers. It has an I-Beam base and a top layer of circular imprints attached by a weld to a solid sheet of vinyl providing flexibility. Air-flow construction has diamond shaped pockets that allow air to flow smoothly from one pocket to another.

7: How can I differentiate the valves?
A: A Built-in Pump is a pump that is mounted inside of the airbed with the panel portion showing. A 3-in-1 Valve has two "clips" on either side of the Valve Cap that allows for easy removal. A 2-in-1 Valve does not have "clips" and instead consists simply of a screw-on cap, and a plug that fits on top, and in the center, of the cap itself. The Exhaust Valve Cap and Plug consists of a rubber stopper plug that is inserted first, while the screw-on cap is placed on top of the plug. The Double-Valve is a vinyl valve stem that is attached to the mattress and is reminiscent of a beach ball valve.

8: I misplaced the transformer to my Fast-Fill Pump. Which transformer do I purchase to replace it?
A: If your pump states 12volt DC, 6.5A you need to purchase: Input: 120volt, 60Hz. Output: 12volt DC, 150mA, Class 2 transformer. 230volt, 50Hz. Output: 12volt DC, 150mA, Class 2 transformer.

9: If my airbed has a leak, how can I find it?
A: First, make sure the plug and cap are secure, replace it if necessary. You can also put liquid soap in a squirt bottle and spray on seams. If there is a leak it will bubble. (Laundry detergent and dishwasher detergent will not work; they do not have the "bubbling" effect)

10: Since my airbed has flocking, how can I use the repair patch - it won't adhere to the flocking?
A: The repair patch is designed for vinyl surfaces only. However, with a fine sandpaper, such as an emery board, can be used to gently rub away the flocking. When that is complete, the repair patch will hold.

11: What is the approximate weight capacity of Intex airbeds?
A: Twin size = 300 lbs / 136 kg; Double, Queen = 600 lbs / 272 kg.

12: What pump should I use with my airbed?
A: All Intex Double Quick Hand Pumps, Bellows Foot Pumps and Quick-Fill Electric Pumps work on all Intex products. NOTE: Do not over inflate the airbeds.

13: What type of valve does my airbed have?
A: The airbeds have a Built-In Pump, a 3-in-1 Valve, a 2-in-1 Valve, an Exhaust Valve Cap and Plug, or a Double Valve.

14: Why doesn't the product measure out to the size stated on the box?
A: INTEX airbeds state the approximate inflated size; Make sure the airbed is inflated before it is measured. Make sure to incorporate the bulge on whichever side you are measuring. All sizes are approximate which will effect by the pressure, temperature and etc. It's normal when you get a measure error of ±2".

15: Why won't my Fast-Fill Rechargeable Pump work? I turn it on and nothing happens.
A: Approximately 10 hours are required to fully charge the batteries. This applies to the first time charge and all subsequent recharges.

16: Will the Fast-Fill Rechargeable Pump inflate my airbed?
A: Only if your airbed was designed for use with this pump.

Auto Pool Cleaner

1: Does the auto cleaner have an electrical motor?
2: Should the auto cleaner hose be connected to the inlet (water from pool to pump) or the outlet (water from pump to pool) connection?
3: What is the easiest way to take out the auto cleaner from the water after each use?
4: What is the recommended filter pump size (flow rate) for the auto cleaner to operate properly?
5: What should I do if the auto cleaner does not move or moves very slowly?
6: What should I do if the auto cleaner lifts off from the pool's floor?
7: Why does the auto cleaner have some tiny holes on the upper housing?

1: Does the auto cleaner have an electrical motor?
A: No. The auto cleaner is not an electrical device. It relies on water flow to operate.

2: Should the auto cleaner hose be connected to the inlet (water from pool to pump) or the outlet (water from pump to pool) connection?
A: The auto cleaner suction is based on the venturi effect. (See Owners Manual). One end of the hose should be connected to the auto pool cleaner and the other end to the pool's outlet where water from the pump returns back into the pool.

3: What is the easiest way to take out the auto cleaner from the water after each use?
A: 1) Make sure the pump is off and the power cord unplugged from the electrical outlet. 2) Lift the auto cleaner just below the water surface level by pulling the hose up slowly. 3) Grasp the hose with one hand and lift the auto cleaner out of the water slowly at an angle to drain out all the water of the body. 4) After all the water is drained out; hold the auto cleaner base with both hands to remove from the pool. Do not grasp the bumpers.

4: What is the recommended filter pump size (flow rate) for the auto cleaner to operate properly?
A: The auto cleaner requires a filter pump with a flow rate between 2,000 to 5,000 gal/hr (7,570 -18,925 L/hr) to operate properly.

5: What should I do if the auto cleaner does not move or moves very slowly?
A: If the pool floor is not even or smooth, it will hinder the free movement of the auto cleaner. Pull the auto cleaner's hose gently to release the auto cleaner from the floor wrinkles and uneven areas. Also make sure the pump is on and running, the plunger valves are opened, and the filter cartridge and auto cleaner's debris net are clean. If this is a chronic problem the pool will have to be drained and the floor wrinkles smoothed out.

6: What should I do if the auto cleaner lifts off from the pool's floor?
A: Make sure all the air is removed from inside the auto cleaner. Follow the owner's manual on how to release the air.

7: Why does the auto cleaner have some tiny holes on the upper housing?
A: The tiny holes are vent holes for trapped air in the chamber to escape. Do not block or obstruct the vent holes. All air must be removed from the auto cleaner system for it to perform properly.

Chemical Water Balance

1: How do you lose chlorine content in the pool?
2: How do you remove algae?
3: What are the black stains on vinyl lined pools?
4: What can algae do to the pool?
5: What causes the chlorine odor?
6: What happens if the pH level or the alkalinity levels are too high or too low?
7: What is algae?
8: What is stabilizer?

9: What is the different between using Chlorine and Bromine in pool as a sanitizer?

10: What test kits and chemicals should I use?

1: How do you lose chlorine content in the pool?
A: Bright sunlight is the biggest contributing factor in causing the loss of free chlorine from open air pools, mainly due to the presence of ultra violet light.

2: How do you remove algae?
A: Algae will die from chlorine with concentrations as low as 0.05ppm.

3: What are the black stains on vinyl lined pools?
A: Black stains on a vinyl lined pool may indicate excessive amount of algae or other normal water minerals, plus excessive amounts of suntan oils may be in the pool water.

4: What can algae do to the pool?
A: They make the water unsuitable for use.

5: What causes the chlorine odor?
A: Not enough free chlorine. Surprisingly, the problem here is not excessive amounts of chlorine, like many would assume. Chloramines form by the bonding of chlorine with amines from sweat and other sources. These chloramines can create a chlorine odor and can also cause eye and skin irritation.

6: What happens if the pH level or the alkalinity levels are too high or too low?
A: Skin and eye irritations will occur.

7: What is algae?
A: There are some 24,000 known types of algae and they all are single celled organisms, capable of photosynthesis, mitosis and meiosis. That is, they produce their own food. All cells can divide and reproduce by combining with other algae cells.

8: What is stabilizer?
A: A Stabilizer (Cyanuric Acid) extends the life of free chlorine in outdoor swimming pools by protecting chlorine from the degrading effects of the sun's ultraviolet (UV) rays.

9: What is the different between using Chlorine and Bromine in pool as a sanitizer?
A: Chlorine is the most commonly used sanitizer in swimming pools. As it is less expensive than bromines. Bromines can be used in pools but it is better suited for hot spas, as it can withstand heat longer than chlorine. Thereby being a better sanitizer for spas.

10: What test kits and chemicals should I use?
A: We always refer consumers to their local pool supplies store for any information regarding chemical use. They would know about your water hardness and the available products to suit your needs. There are a variety of test kits available for home or commercial use. INTEX supplies 3 in 1 test strips which can provide three tests - for free available chlorine, total alkalinity and pH.

Easy Set Pools

1: Approximately how many gallons of water does the pool hold?
2: Can I set the pool up on a concrete patio?
3: Can a portable water heater be used for this type of pool?
4: Can grass grow through the ground cloth and / or pool liner?
5: Can the pool and pump be purchased separately?
6: Can the pool be left up year-round?
7: Do I need to keep safety and rescue equipment on hand near my pool?
8: Do you recommend using chemicals? If so, what kind?
9: Does my Intex pool carry a factory warranty?
10: Does the ladder, ground cloth and / or cover comes with the pool?
11: Does the liner requires any special care to ensure durability?
12: How do I drain the pool?
13: How do I prevent dirt and grime from getting into the pool water?
14: How do I prevent the pool from damaging grass, lawn or prevent fungi from developing on concrete?
15: How does UV affect the materials used?
16: How high can I fill the pool?
17: How long does it take to fill the pool with water?
18: How many seasons should the pool last?
19: How much air should be used to inflate the top ring?
20: How much does water cost to fill the pool?
21: How often should the water be changed?
22: How to prevent black stains around the water level on the top ring?
23: Is a DVD available to show how to set up the pool?
24: Is a fence or enclosure required by law?
25: Is it safe for my pets to play in the pool?
26: Is it safe to jump or dive into the pool off of a ladder or any type of platform?
27: Is it safe to lean over, lie down, or sit on top of the pool's inflatable top ring?
28: Is there a repair patch enclosed for liner repair?
29: Should I leave my pool outside in snow or freezing winter?
30: What AGP sizes are available?
31: What could cause the Easy Set pool to be lopsided?
32: What is needed to prepare a site for the pool?
33: What is the approximate depth of the water?
34: What is the steepest slope that I am able to set up my pool on?
35: What material is the pool made of?
36: What might be the problem when the top ring deflates one day after it has been inflated?
37: What other surfaces can be safely used to set up my Intex Easy Set Pool?
38: What should I do to avoid puncturing the top ring?
39: What should I use to clean my pool before storing it for the winter?
40: Why do I find algae in my pool even when I run my filter pump regularly?
41: Would excessive pool chemicals affect / cause deterioration to liners?

1: Approximately how many gallons of water does the pool hold?
A: When filled to 80% water capacity, as recommended, the pool holds approximately: 8' x 30" = 639 gal (2,420 L) 10' x 30" = 1,018 gal (3,854 L) 12' x 30" = 1,485 gal (5,619 L) 12' x 36" = 1,779 gal (6,732 L) 15' x 30" = 2,124 gal (8,041 L) 15' x 36" = 2,822 gal (10,680 L) 15' x 42" = 3,284 gal (12,431 L) 15' x 48" = 3,736 gal (14,142 L) 16' x 42" = 3,754 gal (14,207 L) 16' x 48" = 4,273 gal (16,174 L) 18' x 42" = 4,786 gal (18,115 L) 18' x 48" = 5,455 gal (20,647 L) 18' x 52" = 5,894 gal (22,309 L)

2: Can I set the pool up on a concrete patio?
A: Yes, as long as the pool location allows you to secure all doors and windows. A ground cloth under the pool is highly recommended. Do not drag the liner across the concrete, as abrasions will cause holes. The surface must be flat, level and stable.

3: Can a portable water heater be used for this type of pool?
A: On Pools 12' in diameter and smaller Intex's pool heater (item number 56683E) can be used. On Pools 15' in diameter and smaller Intex's pool heater (item number 56684) can be used.

4: Can grass grow through the ground cloth and / or pool liner?
A: Yes, in some cases certain types of hardy grass such as Bermuda or St. Augustine can grow through the liner. Before setting up your pool, it is recommended that you clear the area of these types of hardy grasses. Intex will not be held responsible for grasses that may grow through the ground cloth and / or pool liner, as this is not a manufacturing defect. A ground cloth or tarp may be helpful in preventing this from occurring.

5: Can the pool and pump be purchased separately?
A: Yes, Please contact us or purchase directly from our website.

6: Can the pool be left up year-round?
A: It depends on where you live. It is not recommended to keep your pool up if your temperature falls lower than 5 degrees Celsius or 40 degrees Fahrenheit. The pool may freeze and crack the vinyl walls.

7: Do I need to keep safety and rescue equipment on hand near my pool?
A: You should always keep rescue equipment by the pool and clearly post emergency numbers by the phone closest to the pool. Recommended items are (but not limited to) a Coast Guard approved ring buoy with attached rope, a standard first aid kit, a strong rigid pole not less than 12' (365.76 cm) and emergency procedure information.

8: Do you recommend using chemicals? If so, what kind?
A: Yes. Contact your local pool supply store and provide the estimated number of gallons of water in your pool. Also the Intex Saltwater Pool System (Chlorine Generator) will keep your pool clean from algae and bacteria.

9: Does my Intex pool carry a factory warranty?
A: Intex will replace manufacturing defective product within 90 days of purchase (Except filter pumps). The product must be returned to Intex along with a copy of the dated sales receipt, your name, address, telephone number and a brief note explaining reason for return. It is suggested you ship the product to Intex using a traceable shipping method. Intex will not be responsible for product lost in transit. The filter pumps have a one (1) year limited written warranty located in the filter pump manual. The responsibility of the shipping cost to Intex is that of the consumer. Please contact Intex customer service at 1 (800)-234-6839 with any questions.

10: Does the ladder, ground cloth and / or cover comes with the pool?
A: It depends on the package purchased. Be sure to read the description prior to purchasing.

11: Does the liner require any special care to ensure durability?
A: Keep sharp objects out of the pool or from underneath the pool. Clean the inflatable ring after each use with a damp cloth, and cover the pool when the pool is not in use with a pool cover. Maintain proper pH levels and keep the pool sanitary and clean.

12: How do I drain the pool?
A: 1. Remove the cap from the drain valve on the outside of the pool wall. 2. Attach the female end of the hose to the hose adapter. 3. Place the end of the hose in an area where the water can be safely drained. 4. Screw the hose adapter to the drain valve. Note: water will start to drain immediately. 5. Disconnect hose adapter when finished. 6. Replace drain plug on the inside of pool for storage. 7. Replace drain cap on outside of pool. 8. Be sure pool liner is completely clean and dry before long-term storage.

13: How do I prevent dirt and grime from getting into the pool water?
A: Remind your family and friends to always hose or rinse off any dirt or tanning oil from their hands, feet and body prior to entering the pool. Use the Intex pool cover to keep your pool covered all the time when not in use. This will help keep the wind and the other elements from depositing dirt and debris in your pool.

14: How do I prevent the pool from damaging grass, lawn or prevent fungi from developing on concrete?
A: It is not possible to prevent grass or lawn damage under the pool. Keep this in mind when selecting your site for set up. Fungus may develop in shaded areas around the pool. Try to keep these shaded areas free from excess water.

15: How does UV affect the materials used?
A: All PVC's degrade over prolonged exposure to excessive sunlight. Intex pools are manufactured with UV inhibitors to delay the degradation caused by sunlight.

16: How high can I fill the pool?
A: To the line near the bottom of the inflated ring. Do Not Overfill above the line as this may cause the pool walls to become unstable and possibly result in injury or property damage from the water flowing over the pool wall while in use.

17: How long does it take to fill the pool with water?
A: Two or more hours, depending on pool size, hose size and water pressure. Remember to observe the fill up process for several minutes to make sure that the pool is filling evenly and the water surface is level inside the pool.

18: How many seasons should the pool last?
A: It normally depends on usage, maintenance and care. Careful maintenance and proper storage of your pool in the off-season will extend its life several seasons.

19: How much air should be used to inflate the top ring?
A: Do not over inflate or use high-pressure air compressors. Inflate top ring to be slightly stiff to the touch. An over-inflated ring heated by the sun may burst or lead to leaks in the seam. Pay attention to air temperature variation! In cold ambient temperature the top ring will lose some pressure, air will contract. If this occurs, DO NOT add air since the air inside will expand again once the temperature rises. In hot weather, the air will expand. You MUST let some air out to prevent the top ring from failing due to excess internal pressure.

20: How much does water cost to fill the pool?
A: It varies across the world. Contact your local water company for cost information.

21: How often should the water be changed?
A: Depending on usage and chemical balance this figure can vary. If properly filtered and chemically balanced, the pool water should last through a summer season. You can reduce the need for water changes by keeping your pool covered when not in use, testing the water regularly to ensure proper chemical balance, operating the pump for an adequate number of hours each day, keeping the filter pump cartridge clean and replacing the cartridge when needed.

22: How to prevent black stains around the water level on the top ring?
A: Black stains around the top ring are normally caused by suntan or sunblock lotion that float on the water surface and accumulate on the side. Clean the inflatable ring after each use with a damp cloth, and cover the pool when the pool is not in use with a pool cover. For a better hygiene, always use an Intex Wall Mount Surface Skimmer to clean the water surface on a daily basis, and change the pool water once or twice per summer season.

23: Is a DVD available to show how to set up the pool?
A: A DVD is included in all pool packages. If you would like to purchase one you can call the Intex service station listed on your Owner's Manual.

24: Is a fence or enclosure required by law?
A: Some cities and towns require owners of certain types of pools, based on size and depth to fence the area where the pool is located. Check your local ordinance.

25: Is it safe for my pets to play in the pool?
A: No. Dogs, cats and all other household pets should be kept away from the pool to avoid being trapped inside, and also to protect the structural integrity of the pool. (There is a risk of the sidewalls and inflatable ring becoming punctured by pet claws and teeth).

26: Is it safe to jump or dive into the pool off of a ladder or any type of platform?
A: No. Under no circumstances should anyone jump or dive into the pool. Intex does not distribute any pools that are deep enough to allow such activity. Serious injury or death could result from failure to follow these rules.

27: Is it safe to lean over, lie down, or sit on top of the pool's inflatable top ring?
A: No. Do not allow any pool occupants (even small children) to lean over, lie down, or sit on the inflatable top ring. This will cause instability in the pool wall and cause the water to flood over the side of the pool.

28: Is there a repair patch enclosed for liner repair?
A: Yes. Small tears or holes can be repaired with the enclosed repair kit. The surface should be clean and dry before affixing the patch.

29: Should I leave my pool outside in snow or freezing winter?
A: No, Above-ground pool may collapse under the weight of ice and snow and the PVC walls will be damaged.

30: What AGP sizes are available?
A: We distribute 8' x 30" 10' x 30" 12' x 30", 12' x 36" 15' x 30", 15' x 36", 15' x 42", 15' x 48" 16' x 42", 16' x 48" 18' x 42", 18' x 48", 18' x 52"

31: What could cause the Easy Set pool to be lopsided?
A: The base or bottom of the pool is not laid out properly (flat without wrinkles). The pool liner must extend evenly around the outside of the inflatable ring when filling the pool with water. If this is the case, and the pool is still lopsided, then the ground is not 100% level.

32: What is needed to prepare a site for the pool?
A: A flat, solid, level stable surface is needed and all sharp objects must be removed. A ground cloth or tarp should be placed under the pool prior to setting it up.

33: What is the approximate depth of the water?
A: When filled to 80% water capacity, as recommended, the pool water depth is approximately: 8' x 30" = 23" (58cm) 10' x 30" = 23" (58cm) 12' x 30" = 23" (58cm) 12' x 36" = 28" (71cm) 15' x 30" = 23" (58cm) 15' x 36" = 28" (71cm) 15' x 42" = 35" (89cm) 15' x 48" = 41" (104cm) 16' x 42" = 35" (89cm) 16' x 48" = 40" (102cm) 18' x 42" = 35" (89cm) 18' x 48" = 41" (104cm) 18' x 52" = 45" (114cm)

34: What is the steepest slope that I am able to set up my pool on?
A: The surface must be perfectly flat, solid and level. Pay close attention to the pool's stability and levelness in the early stages of filling your pool up with water. If after about an inch of water is accumulated, and the water is not spreading out evenly, or the pool appears to be bulging to one side, stop filling the pool, drain the water, and select a new level site. If the pool is set up on a slope, the pool will be lopsided and can collapse causing personal injury or property damage.

35: What material is the pool made of?
A: Laminated PVC which is made with 3 separate layers of material for extra strength and durability - two outer layers of heavy gauge PVC laminated to an inner layer of polyester mesh for extra reinforcement.

36: What might be the problem when the top ring deflates one day after it has been inflated?
A: When a top ring is inflated during a hot and sunny day, the air inside will contract (less pressure) when the ambient temperature drops during the evening or early morning, thus giving a false impression the top ring keeps deflating. Do not over-inflate the top ring, and make sure the air valve is firmly secure and inserted.

37: What other surfaces can be safely used to set up my Intex Easy Set Pool?
A: The Easy Set Pool can be set up on grass, compacted dirt, or pavement that is completely flat, level and stable. A ground cloth or tarp is recommended for under the pool. The pool should NOT be set up on sand or muddy ground that could possibly shift. It is NOT recommended to be set up on wooden decks, balconies or elevated platforms.

38: What should I do to avoid puncturing the top ring?
A: Keep pets away from the pool. Sharp objects and jewelry like metal wristwatch, bracelets, necklaces, rings, earrings, hairpins should be taken off before entering the pool. The small sharp objects can puncture the PVC ring, or can be sucked into the filter pump causing permanent damage.

39: What should I use to clean my pool before storing it for the winter?
A: Mild soap and water. Thoroughly rinse and make sure it is completely dry before storing.

40: Why do I find algae in my pool even when I run my filter pump regularly?
A: The pump and filter alone will not prevent algae from growing in pool water; this can only been done by maintaining proper chlorine and pH levels at all time. Purchase an Intex Saltwater Pool System (chlorine generator) or check your local pool supply stores for further information.

41: Would excessive pool chemicals affect / cause deterioration to liners?
A: Excessive or concentrated chemicals may cause damage to any pool and to the user.

Filter Cartridges

1: Can I use another brand of cartridge?
2: Can the filter cartridge be rinsed and re-used?
3: How often do I have to replace the filter cartridge?
4: What models and sizes are available?

1: Can I use another brand of cartridge?
A: No, the warranty is voided if a cartridge other than the part listed is used, please check filter pump warranty. A brand other than Intex may not fit correctly, thereby not filtering the water properly.

2: Can the filter cartridge be rinsed and re-used?
A: Yes, it can be, but in the interests of hygiene we recommend replacing it with a new one.

3: How often do I have to replace the filter cartridge?
A: Depending on usage and water conditions, it is recommended that the cartridges be replaced at maximum 2 week intervals. The filter cartridge should be removed and checked at least once a week. It can be partially cleaned by rinsing off with a garden hose and brush. If it still appears to be dirty, it should be replaced immediately.

4: What models and sizes are available?
A: #59900 Type A Dia 4-1/4" x 8" (10.8cm x 20.3cm) For Pump Models 02, 03R, 03, 12, 22, 108R, 208R 22, 22R, 603, 604, 637, 638, 635, 636; Item Numbers: 56637E (800 gal/hr), 58623 (1000 gal/h), 56635E (1500 gal/h); #59905 Type B Dia 5-5/8" x 10" (14.2cm x 25.4cm) For Pump Models 520, 530, 51, 52, 520R, 530R, 635, 636, 633, 634, 8111, 8221, 8231 ), Item Numbers: 56633E (2500 gal/h), 56621E (4000 gal/h), 56611E (2000 gal/h w/chlorinator); #59904 Type E Dia 3-1/8" x 3-3/4" (8.0cm x 9.5cm) For Pump Models M1,M2 For the current consumers who are using 520 and 530 model filter pumps, you would need an additional Cartridge Support (5F34) in order to use the new filter cartridge 59905.

Filter Pumps

1: Are any tools required to assemble the pump?

2: Can I disassemble the motor housing to clean the inside?

3: Can I hook up a vacuum to the pump?

4: Can I upgrade my Model 02/03/03R, Model 12/12R/22/22R, Model 603/604 or Model 637/638 filter pump to the larger Model 51/52, Model 520R/530R, Model 635/636 or Model 633/634 filter pump to fit my 8', 10', 12', 15' or 16' pool?

5: Can I use a transformer from other brands for filter pump M1?

6: Can filter pump M1 be used with large Deluxe pools and Swim Center pools?

7: Can the filter pump be operated when a cover is on the pool?

8: Can the filter pump be purchased from Intex if not available from a local retailer?

9: Can the pump be used to empty the pool?

10: Can we use the pool while the filter pump is operating? Is it safe?

11: Do you need to purchase a GFCI (ground fault circuit interrupter) outlet?

12: Do you recommend sand filters for Intex AGP's?

13: Does a filter pump have to be used with my Intex above ground pool?

14: Does the pump keep the pool walls and bottom clean?

15: Does the pump meet recognized electrical standards?

16: Does the pump run on AC or DC power?

17: How do I know if I have a truly defective pump and not just an oversight on my part?

18: How far should I place the transformer from the pool?

19: How long does it take for the water to be completely pumped through the filter?

20: How long is the filter pump electrical cord?

21: How many amps does it take to operate the filter pump?

22: How often should the filter cartridge be replaced?

23: If the pump is defective will I be reimbursed for postage?

24: Is there a written warranty for this product?

25: On Model 02/03R, Model 12R/22R, Model 51/52, Model 520R/530R, Model 603/604, Model 637/638, Model 635/636 and Model 633/634 should I turn on the pump before releasing the air pressure?

26: Should consumers repair the pump themselves?

27: Should the plunger valves on Model 51/52, Model 520R/530R, Model 635/636 and Model 633/634 pump be closed when the pump is not running?

28: The water flow is not as strong as it used to be, why?

29: What does the warranty cover?

30: What is a GFCI outlet?

31: What is the GPH (gallon per hour) capacity of the pump?

32: What is the best way to store the filter pump Home and/or the saltwater pool system for the winter?

33: What is the filter pump usage time?

34: What is the life of the filter pump?

35: What is the recommended procedure to keep my pool clean while waiting for my replacement pump?

36: What is the weight of the pump?

37: What is your suggestion on pump maintenance?

38: What should I do if I'm experiencing some difficulty connecting the hoses onto the black protruding hose connectors?

39: What should I do if the gems from my jewelry go into the filter pump?

40: Will the immersible filter pump M1 (300 gal/hr) pose a safety hazard for the bather in pool?

41: Will the pump get damaged if splashed with water?

1: Are any tools required to assemble the pump?

A: No. A penny or dime can be used to tighten the hose clamps.

2: Can I disassemble the motor housing to clean the inside?

A: No. This will invalidate the filter pump warranty and Intex will not be responsible for any effect or cause that might result from opening the motor housing for any reason. Personal injury may result if reassembly is done improperly.

3: Can I hook up a vacuum to the pump?

A: Yes, the pump is designed to be used with Intex vacuum system #58947/58948/ 18947/18948)) only. (Can only be used with pumps 635/636, 637,638, 51/52, 633/634, and 520R/530R) 

4: Can I upgrade my Model 02/03/03R, Model 12/12R/22/22R, Model 603/604 or Model 637/638 filter pump to the larger Model 51/52, Model 520R/530R, Model 635/636 or Model 633/634 filter pump to fit my 8', 10', 12', 15' or 16' pool?

A: Intex has hose adaptors available that allow consumers to adapt the original smaller connectors on the pool to the larger Intex pump Models. You will need two (2) hose adaptors. Please contact Intex Service Station according to the country and region shown in your Owner's Manual.

5: Can I use a transformer from other brands for filter pump M1?

A: No, this will void the warranty. Damage of pump, injury or damage to any property or person would not be covered by this warranty.

6: Can filter pump M1 be used with large Deluxe pools and Swim Center pools?

A: Yes, Filter pump model M1 (#58605) and model M2 (#58606) can be used with large Deluxe pools and Swim Center pools.

7: Can the filter pump be operated when a cover is on the pool?

A: Yes, except model M1 which needs to be checked frequently. For Model M1, the filter pump and hook assembly should be removed from the pool before placing the cover on.

8: Can the filter pump be purchased from Intex if not available from a local retailer?

A: Yes. Please contact Intex Service Station according to the information shown in your Owner's Manual.

9: Can the pump be used to empty the pool?

A: No. The pump is not designed for this purpose

10: Can we use the pool while the filter pump is operating? Is it safe?

A: No, due to various local, state, national and international standards, the filter pump is not to be operating if pool is in use and/or occupied, although it is safe and has complied with UL, CSA and EN safety standards.

11: Do you need to purchase a GFCI (ground fault circuit interrupter) outlet?

A: Yes. The GFCI should be installed by a licensed electrician.

12: Do you recommend sand filters for Intex AGP's?

A: No, we do not! For the above ground pools, cartridge filters work best and are much easier to maintain. Sand filters are better used in pond or waterfall applications where filtering out very small particles is not necessary.

13: Does a filter pump have to be used with my Intex above ground pool?

A: Yes, for hygienic purposes we recommend a filter pump be used with all Intex 8' or larger above ground pools.

14: Does the pump keep the pool walls and bottom clean?

A: No. With proper chemicals and filter cartridge replacement, the pump will keep the pool clean from suspended water particles. A pool vacuum should be used to clean the bottom of the pool. You can order the Intex pool vacuum to clean your pool however it will not pick up fine dust or sand that sinks to the bottom. Additionally the Intex Krystal Clear(TM) Saltwater Pool System and maintenance kits will keep your pool clean from algae and bacteria. Depending on the local characteristics of your water condition, it may be desirable to add water softeners, clarifiers, or algaecides.

15: Does the pump meet recognized electrical standards?

A: Yes, depending on the model, Intex filter pumps meet UL, CSA, EN and AS/NZ Standards.

16: Does the pump run on AC or DC power?

A: 110-120V or 12V (depending on models), single phase AC. (Which is normal household electricity). 220-240V or 12V (depending on models), single phase AC. (Which is normal household electricity). 

17: How do I know if I have a truly defective pump and not just an oversight on my part?

A: Review the Trouble Shooting Guide in your Owner's Manual.

18: How far should I place the transformer from the pool?

A: For 110-120v filter pump, it is more than 7 ft. from pool. For 220-240v filter pump, it is more than 2m from pool. 

19: How long does it take for the water to be completely pumped through the filter?

A: For 8' to 12'x36" pools it is recommended that the pump run approximately 2 to 5 hours daily, 15' to 18'x52" - 3 to 6 hours, and the 24'- 5 to 7 hours daily. Always use the pump recommended for the various pool sizes. 

20: How long is the filter pump electrical cord?

A: 25 feet (7.62 meters) long for 110V-120V AC in North America. 10 feet (3 meters) long for 220-240V AC. (IO) 

21: How many amps does it take to operate the filter pump?

A: Intex filter pumps draw 0.35 to 4.0 amps of current depending on size. Larger gallons per hour flow equal more power consumption. Normal households have 15 amp outlets.

22: How often should the filter cartridge be replaced?

A: Depending on usage and water conditions, it is recommended that the cartridges be replaced at maximum 2 week intervals. The filter cartridge should be removed and checked at least once a week. It can be partially cleaned by rinsing off with a garden hose and brush. If it still appears to be dirty, it should be replaced immediately.

23: If the pump is defective will I be reimbursed for postage?

A: No.

24: Is there a written warranty for this product?

A: Yes, the filter pump comes with a limited written one-year warranty included in your Owner's Manual.

25: On Model 02/03R, Model 12R/22R, Model 51/52, Model 520R/530R, Model 603/604, Model 637/638, Model 635/636 and Model 633/634 should I turn on the pump before releasing the air pressure?

A: No. After the pool has been filled with water, air can be released from the top of the filter chamber and then the motor can be turned on. See instruction in Owner's Manual.

26: Should consumers repair the pump themselves?

A: No. Mainly because of the electrical connections' location to the water chamber, and the fact that improper repair may result in electrocution, injury and/or death.

27: Should the plunger valves on Model 51/52, Model 520R/530R, Model 635/636 and Model 633/634 pump be closed when the pump is not running?

A: No, however the valves need to be closed for filter cartridge replacement.

28: The water flow is not as strong as it used to be, why?

A: See Trouble Shooting Guide in the Owner's Manual. Also check the filter cartridge. If it is dirty the water flow will be much less powerful. Replace the cartridge. Also, check the hoses for any pinholes causing water leakage. The hose clamps may also be loose.

29: What does the warranty cover?

A: All manufacturing defects in material and workmanship for a period of one year from the original date of purchase.

30: What is a GFCI outlet?

A: GFCI (Ground Fault Circuit Interrupter) is a device that protects people from serious injury due to electric shock. GFCI's constantly monitor electricity flowing in the circuitry. If the electricity flowing into the circuit differs by even a slight amount from that returning, the GFCI will quickly shut off the current flowing through that circuit. The advantage of using a GFCI is that they can detect even small variations in the amount of current flowing through an electrical product, even amounts too small to activate a fuse or circuit breaker. GFCI's work quickly, so they can help protect consumers from severe electric shocks and electrocution while most common circuit breakers take far too long to open the circuit stopping the flow of electricity. 

31: What is the GPH (gallon per hour) capacity of the pump?

A: Model M1 and M2 (no need hose) approximately 300 gal/hr (1,135 L/hr). Model 02, 03R, 603 and 604 (1-1/4" hose) approximately 530 gal/hr (2,006 L/hr). Model 637 and 638 (1-1/4" hose) approximately 800 gal/hr (3,028 L/hr). Model 12R and 22R (1-1/4" hose) approximately 1,000 gal/hr (3,785 L/hr). Model 635 and 636 (1-1/2" hose) approximately 1,500 gal/hr (5,678 L/hr). Model 51 and 52 (1-1/2" hose) approximately 2,000 gal/hr (7,570 L/hr). Model 633 and 634 (1-1/2" hose) approximately 2,500 gal/hr (9,462 L/hr). Model 520R and 530R (1-1/2" hose) approximately 3,000 gal/hr (11,355 L/hr). 

32: What is the best way to store the filter pump and/or the saltwater pool system for the winter?

A: Remove and clean with fresh water and dry all components including hoses. Coat the seals, O-Rings and washers with petroleum jelly (see Owner's Manual for detailed instructions). Store the device and accessories in a dry, indoor storage area. The original packaging can be used for storage.

33: What is the filter pump usage time?

A: Usage time is depending on the pump power and pool size: Model 02 ('05 discontinued)/03R ('05 discontinued)/603/604 - 530 gal/hr (2,006 L/hr) 8' Easy Set Pool approximately 1-2 hour 10' Easy Set Pool approximately 3-4 hours 10' Metal Frame Pool approximately 3-4 hours 12' Easy Set Pool approximately 3-5 hours 12' Metal Frame Pool approximately 3-5 hours Model 637/638 - 800 gal/hr (3,028 L/hr) 15' Easy Set Pool approximately 3-6 hours 16' Easy Set Pool approximately 5-7hours 15' Metal Frame Pool approximately 4-6 hours Model 635/636 - 1,500 gal/hr (5,678 L/hr) 18' Easy Set Pool approximately 4-5 hours 18' Metal Frame Pool approximately 4-6 hours All Oval Frame Pools approximately 4-8 hours 9' x 18' x 52" Metal Frame Pool approximately 3-5 hours Model 633/634 - 2,500 gal/hr (9,462 L/hr) 24' Metal Frame Pool approximately 5-7 hours 12' x 24' x 48" Metal Frame Pool approximately 3-5 hours 16' x 32' x 52" Metal Frame Pool approximately 6-8 hours The time is shown in the DVD that is included in your pool set package. 

34: What is the life of the filter pump?

A: Estimated filter pump life is 2,000 hours, which is about 3 summer seasons of normal usage.

35: What is the recommended procedure to keep my pool clean while waiting for my replacement pump?

A: Keep all debris out of pool (keep covered) with a debris pool cover, and maintain the proper pH level.

36: What is the weight of the pump?

A: Approximately 6 lbs (2.7 kg) for Model M1 and M2 Approximately 5.9 lbs (2.7 kg) for Model 02, 03, 03R Approximately 7.9 lbs (3.6 kg) for Model 603 and 604 Approximately 8.1 lbs (3.68 kg) for Model 12, 12R, 22, 22R Approximately 9.1 lbs (4.1 kg) for Model 637 and 638 Approximately 17.2 lbs (7.8 kg) for Model 635 and 636 Approximately 22.3 lbs (10.1 kg) for Model 51 and 52 Approximately 24 lbs (10.9 kg) for Model 633 and 634 Approximately 27.1 lbs (12.3 kg) for Model 520R and 530R 

37: What is your suggestion on pump maintenance?

A: Occasionally, petroleum jelly may be applied to the "O-Ring" located underneath the top filter cover to minimize seal cracking. Check hoses for leaks and replace if needed. Also make sure you've cleaned or replaced filter cartridges as recommended in the Owners Manual.

38: What should I do if I'm experiencing some difficulty connecting the hoses onto the black protruding hose connectors?

A: Due to variations in ambient temperature, PVC parts may become stiffer or softer. To facilitate the connection of the hoses to the black protruding hose connectors on the pool wall, you may use soapy water solution (mix 6 drops of dish detergent in 1/2 a cup of water) to lubricate the hoses and the black protruding hose connectors. Continue installation per owner's manual. Do not use lubricants such as machine oil, industrial oil, or house grease.

39: What should I do if the gems from my jewelry go into the filter pump?

A: Sharp objects and jewelry like metal wristwatches, bracelets, necklaces, rings, earrings, and hairpins should be taken off before entering the pool. These types of sharp objects can puncture the PVC ring, just as small gems from jewelry may be sucked into the filter pump, causing further damage. If jewelry or gems are stuck in the filter pump, try to follow the cartridge cleaning instructions from the manual. Take the cartridge off, making sure to shake the gems out from the inlet by holding the filter pump upside down.

40: Will the immersible filter pump M1 (300 gal/hr) pose a safety hazard for the bather in pool?

A: No. The filter pump operates in 12V (AC) only, and filter pump/skimmer/drain not to be operating if pool is in use and/or occupied.

41: Will the pump get damaged if splashed with water?

A: No.

Floating LED Light

1: Can I use INTEX floating pool light in an in-ground pool?
2: Can I use the INTEX floating pool light in other environments?
3: Do I have to worry about my children playing with my INTEX floating pool light under water?
4: How far can light from my INTEX floating pool light travel under water?
5: How long does it take to charge my INTEX floating pool light?
6: How long does the LEDs last before needing replacement?
7: How long will the INTEX floating LED pool light stay on after a full charge charge?
8: How many charges will I get from my INTEX floating pool light?
9: How should I clean my INTEX floating pool light?
10: How should I dispose of my INTEX floating pool light?
11: What happens if I leave my INTEX floating pool light in the pool all week long without turning it off?
12: What if my pool is larger than 18' in diameter, or a large rectangular or oval pool? Can I use INTEX pool light?
13: What is the warranty period of INTEX floating pool light?
14: What should I do for storage after the swimming season?
15: What should I do if the batteries in my INTEX floating pool light fail or the LEDs burn out?
16: What should I do to protect the batteries during storage?
17: Why does the indicator light turn on and off after recharging for 7 hours?
18: Why is it foggy inside the casing after recharging?
19: Will the INTEX floating pool light break if I drop it accidentally or if it falls from a shelf, table or counter?

1: Can I use INTEX floating pool light in an in-ground pool?
A: YES.

2: Can I use the INTEX floating pool light in other environments?
A: No, the INTEX floating pool light is designed for the residential pool use only.

3: Do I have to worry about my children playing with my INTEX floating pool light under water?
A: No. The INTEX floating pool light is waterproof for depths up to 3 feet for 24 hours.

4: How far can light from my INTEX floating pool light travel under water?
A: The INTEX floating pool light is designed for the use for all INTEX pools, in clear water it will light an round INTEX pool up to 18' in diameter.

5: How long does it take to charge my INTEX floating pool light?
A: It takes approximately 10 hours for a full charge. We strongly recommend you leave the INTEX floating pool light on its charger between uses, this will not damage your light and it will be ready for use anytime you need it.

6: How long does the LEDs last before needing replacement?
A: The LED lights can last for more than 50,000 hours. However, the life of the product is limited by the other factors.

7: How long will the INTEX floating LED pool light stay on after a full charge charge?
A: INTEX floating pool light will provide light for up to 4 hours after a full charge. Illumination time may vary based on how long the unit was charged and how old the batteries are.

8: How many charges will I get from my INTEX floating pool light?
A: The Intex floating pool light is designed for approximately 500 recharges. Please follow the recharging procedure on the Owner' Manual.

9: How should I clean my INTEX floating pool light?
A: Your INTEX floating pool light should be cleaned with hot soapy water; but do not use any strong cleaners this that might cause the casing to cloud.

10: How should I dispose of my INTEX floating pool light?
A: The INTEX floating pool light contains recyclable batteries which should be properly disposed of; the rest may be disposed of in a normal fashion. Contact your local government for instructions on battery disposal in your area.

11: What happens if I leave my INTEX floating pool light in the pool all week long without turning it off?
A: It will not harm to your INTEX floating pool light. Fully recharge the unit and use it according to the Owner' Manual.

12: What if my pool is larger than 18' in diameter, or a large rectangular or oval pool? Can I use INTEX pool light?
A: Yes, even in a large pool the light will brighten up the water. If you would like to light the whole pool you may need two or more Intex pool lights.

13: What is the warranty period of INTEX floating pool light?
A: It has a limited warranty of one (1) year from the date of the initial retail purchase. Keep your original sales receipt with Owner' Manual, because proof of purchase will be required and must be accompanied with warranty claim.

14: What should I do for storage after the swimming season?
A: Charge and store the product in doors at air temperatures between 41 degrees Fahrenheit (5 degrees Celsius) and 100 degrees Fahrenheit (38 degrees Celsius). Please refer to the Long Term Storage section in the Owner's Manual for details.

15: What should I do if the batteries in my INTEX floating pool light fail or the LEDs burn out?
A: If it is within the warranty period please contact your INTEX Service Center (see Intex Service Center Locations section in the Owner' Manual) (see Limited warranty in owner' manual).

16: What should I do to protect the batteries during storage?
A: The product should be fully charged before storage, and should be recharged every two months if it is not continuously plugged in. Otherwise, it will gradually damage the battery capacitance.

17: Why does the indicator light turn on and off after recharging for 7 hours?
A: This is a built-in safety feature which prevents overheating. It does not harm the device.

18: Why is it foggy inside the casing after recharging?
A: This is normal; due to a temperature differential some fogging may occur, it does not affect the unit.

19: Will the INTEX floating pool light break if I drop it accidentally or if it falls from a shelf, table or counter?
A: Under most circumstances, no. Intex pool light is designed to withstand most falls of less than 3 feet (0.91 m). Breakage due to falls is not covered under warranty.

General Questions
 

1: Can grass grow through the ground cloth and / or pool liner?

2: Does the color of the printing on the inside of the pool wall fade away with time and does it pose any health risk issue?

3: My pool has a milky color, do I need to change the water or is it treatable?

4: Other than Intex #10114 or #10181, what other repair glue do you recommend for Intex pools and AGP?

5: What is the best way to remove algae stains from the pool liner?

1: Can grass grow through the ground cloth and / or pool liner?

A: Yes, in some cases certain types of hardy grass such as Bermuda or St. Augustine can grow through the liner. Before setting up your pool, it is recommended that you clear the area of these types of hardy grasses. Intex will not be held responsible for grasses that may grow through the ground cloth and / or pool liner, as this is not a manufacturing defect. A ground cloth or tarp may be helpful in preventing this from occurring.

2: Does the color of the printing on the inside of the pool wall fade away with time and does it pose any health risk issue?

A: Excessive use of pool chemicals can cause the color of the inside wall printing to fade away faster, like a heavy chlorinated public swimming will cause bathing suit color to fade.

3: My pool has a milky color, do I need to change the water or is it treatable?

A: Water condition varies from country to country, states, region, and within specific zones and areas. In some region the water could be hard, "hard water", this is because the water contains excessive minerals, such as calcium and magnesium, thus causing the water to adopt a milky color. Check your local pool supply store for advice on water treatment and balance.

4: Other than Intex #10114 or #10181, what other repair glue do you recommend for Intex pools and AGP?

A: PVC or silicon based glue for repairing camping mats, tents, shoes, inflatable boats, etc are suitable for Intex pools.

5: What is the best way to remove algae stains from the pool liner?

A: Empty the pool, use a soft brush, mild detergent and water to remove algae stains from the pool liner. Thoroughly rinse and dry before refilling or storage.

Ladders

1: Does a ladder come with the pool?
2: How much weight does a ladder support?
3: Is it safe to jump or dive into the pool from the ladder or any type of platform?
4: Is there another brand of ladder that can be used?
5: Which ladder should be used for Easy Set pools?
6: Which ladder should be used for Frame Pools?

1: Does a ladder come with the pool?
A: It depends on what package is purchased. Please check the description of your pool.

2: How much weight does a ladder support?
A: All Intex ladder 30", 36", 42", 48" and 52" can withstand up to 300 lbs (136 kg) per rung. (Or Step).

3: Is it safe to jump or dive into the pool from the ladder or any type of platform?
A: No. Under no circumstances should anyone jump or dive into the pool. Intex does not distribute any pools that are deep enough to allow such activity. Serious injury or death could result from failure to follow these rules.

4: Is there another brand of ladder that can be used?
A: Yes, check with your local pool supply store. However, the following ladders were designed specifically for Intex pools. (IRC) 30" Ladder #58909, 36" Ladder #58972, 42" Ladder #58973, 48" Ladder #58974, 52" Ladder #58975.

5: Which ladder should be used for Easy Set pools?
A: The 36" ladder should be used for the 30" and 36" height Easy Set Pools. The 42" ladder should be used for the 42" height Easy Set Pool. The 48" ladder should be used for the 48" height Easy Set Pool. The 52" ladder should be used for the 52" height Easy Set Pool.

6: Which ladder should be used for Frame Pools?
A: The 30" ladder should be used for the 30" height Frame Pool. The 36" ladder should be used for the 36" height Frame Pool. The 42" ladder should be used for the 42" height Frame Pool. The 48" ladder should be used for the 48" height Frame Pool. The 52" ladder should be used for the 52" height Frame Pool.

Metal Frame Pool

1: Approximately, how many gallons of water does the pool hold?
2: Are extra lock pins included in case I lose some?
3: Are replacement liners and frame parts available to purchase?
4: Can I set the pool up on a concrete patio?
5: Can a pool be set up on a slope?
6: Can a portable water heater be used for this type of pool?
7: Can sand be used to level the ground at the pool site?
8: Can the pool be left up year-round?
9: Do I need to keep safety and rescue equipment on hand near my pool?
10: Do you recommend using chemicals? If so, what kind?
11: Does a patch for liner repair come included with the pool set?
12: Does my Intex pool carry a factory warranty?
13: Does the ladder, ground cloth and/or cover come with the pool?
14: Does the liner require any special care to ensure durability?
15: How do I drain the pool?
16: How do I prevent dirt and grime from getting into the pool water?
17: How do I prevent the pool from damaging grass or fungi from developing on concrete?
18: How do you fit the last joint into its designated horizontal beam while keeping the other beams intact on the round frame pool?
19: How does UV affect the materials used?
20: How high can I fill the pool?
21: How long does it take to fill the pool with water?
22: How many seasons should the pool last?
23: How much does it cost to fill the pool with water?
24: How often should the water be changed?
25: Is a DVD that shows how to set up the pool available?
26: Is a fence or enclosure required by law?
27: Is it safe for my pets to play in the pool?
28: Is it safe to jump or dive into the pool off of a ladder or any type of platform?
29: Should I leave my pool outside in snow or freezing winter?
30: What is needed to prepare a site for the pool?
31: What is the approximate depth of the water?
32: What is the pool liner made of?
33: What should I use to clean my pool before storing it for the winter?
34: What sizes are available?
35: What's advantage of the Ultra Frame Pool?
36: Where can I buy one?
37: Why do I found algae in my pool even when I run my filter pump regularly?
38: Why does the rope seams tear sometimes? What causes tears in the pool liner?
39: Will Intex issue a refund for manufacturing defective product?
40: Without measuring, how do I know what is my frame pool size?
41: Would excessive pool chemicals affect / cause deterioration to liners?

1: Approximately, how many gallons of water does the pool hold?
A: When filled to 90% water capacity, as recommended, the pool holds approximately: 10' x 30" = 1,185 gal (4,485 L) 12' x 30" = 1,718 gal (6,503 L) 15' x 36" = 3,282 gal (12,422 L) 15' x 42" = 3,861 gal (14,614 L) 15' x 48" = 4,440 gal (16,806 L) 18' x 48" = 6,423 gal (24,310 L) 18' x 52" = 6,981 gal (26,424 L) 24' x 48" = 11,483 gal (43,462 L) 24' x 52" = 12,481 gal (47,241 L) 9' x 18' x 52" = 4,545 gal (17,202 L) (Rectangular Pool) 24' x 12' x 48" = 7,757 gal (29,359 L) (Rectangular Pool) 16' x 32' x 52" = 14,364 gal (54,368 L) (Rectangular Pool)

2: Are extra lock pins included in case I lose some?
A: Yes, 2 extra pins are included.

3: Are replacement liners and frame parts available to purchase?
A: Yes. All parts for frame pools are replaceable. If you would like to purchase one you can call the Intex service station listed on your Owner's Manual.

4: Can I set the pool up on a concrete patio?
A: Yes, as long as the pool location allows you to secure all doors and windows. A ground cloth placed under the pool is highly recommended. Do not drag liner across concrete as abrasions may cause holes. Surface must be flat, level and stable.

5: Can a pool be set up on a slope?
A: No. The ground must be flat, solid, level and stable. If the pool is set up on ground that is not level the water will shift to one side, create stress on the pool frame and the pool will become unstable and possibly collapse causing personal injury or property damage.

6: Can a portable water heater be used for this type of pool?
A: 1). On Pools 12' in diameter and smaller Intex's pool heater (item number 56683E) can be used. (IRC) 2). On Pools 15' in diameter and smaller Intex's pool heater (item number 56684) can be used. (IO)

7: Can sand be used to level the ground at the pool site?
A: No. Sand has a tendency to shift, therefore causing the pool to lean to one side and creating stress on the pool frame. The legs of the pool will also sink into the sand and the pool will become unstable and possibly collapse causing personal injury or property damage.

8: Can the pool be left up year-round?
A: It depends on where you live. It is not recommended to keep your pool up if your temperature falls below 5 degrees Celsius or 40 degrees Fahrenheit. The pool may freeze, and cracking could occur in the pools liner.

9: Do I need to keep safety and rescue equipment on hand near my pool?
A: You should always have standard safety equipment on hand in the immediate pool area. Recommended items are (but not limited to) an approved ring buoy with reinforced rope, a standard first aid kit, a blunt ended metal or hard plastic rescue pole, emergency telephone numbers of local authorities, and emergency procedure information.

10: Do you recommend using chemicals? If so, what kind?
A: Yes. Contact your local pool supply store and provide the estimated number of gallons of water in your pool. Also the Intex Krystal(TM) Clear Saltwater Pool System (Chlorine Generator) will keep your pool clean from algae and bacteria.

11: Does a patch for liner repair come included with the pool set?
A: Yes. Small tears or holes can be repaired with the enclosed repair kit. The surface should be clean and dry before affixing the patch. NOTE: you can download the INTEX pool patch video at the troubleshooting DVD download section on the INTEX website which will guide you how to patch.

12: Does my Intex pool carry a factory warranty?
A: Intex will replace manufacturing defective product within 90 days of purchase (except for filter pumps which have a one year warranty). The product must be returned to Intex along with a copy of the validated sales receipt, your name, address, telephone number and a brief note explaining the reason for return. It is suggested that you ship the product to Intex using a traceable shipping method. Intex will not be responsible for any product lost in transit. The filter pumps have a one (1) year limited written warranty located in the filter pump manual. The responsibility of the shipping cost to Intex is that of the consumer.

13: Does the ladder, ground cloth and/or cover come with the pool?
A: It depends on which package was purchased. Be sure to read the retail information prior to purchasing.

14: Does the liner require any special care to ensure durability?
A: Keep sharp objects out of the pool or from underneath the pool. Cover the pool when the pool is not in use with a pool cover. Maintain proper pH levels; keep the pool sanitary and clean.

15: How do I drain the pool?
A: 1. Remove the cap from the drain valve on the outside of the pool wall. 2. Attach the female end of the hose to the hose adapter. 3. Place the end of the hose in an area where the water can be safely drained. 4. Screw the hose adapter to the drain valve. Note: water will start to drain immediately. 5. Disconnect hose adapter when finished. 6. Replace drain plug on the inside of pool for storage. 7. Replace drain cap on outside of pool. 8. Be sure pool liner is completely clean and dry before long-term storage.

16: How do I prevent dirt and grime from getting into the pool water?
A: Remind your family and friends to always hose or rinse off any dirt or tanning oil from their hands, feet and body prior to entering the pool. Use the Intex pool cover to keep your pool covered when not in use. This will help keep the wind and other elements from depositing dirt and debris in your pool.

17: How do I prevent the pool from damaging grass or fungi from developing on concrete?
A: It is not possible to prevent grass or lawn damage under the pool. Keep this in mind when selecting your site for set up. Keep the concrete as dry as possible by mopping up excess splashed water after each use to minimize fungal growth, especially in shaded areas.

18: How do you fit the last joint into its designated horizontal beam while keeping the other beams intact on the round frame pool?
A: Raise the two beams up to a height where beams can be inserted into both sides of the joint at an angle, then slowly lower the joint as the beams slide in. Watch that your fingers do not get pinched at the joint openings.

19: How does UV affect the materials used?
A: All PVC's degrade over prolonged exposure to excessive sunlight. Intex pools are manufactured with UV inhibitors to delay the degradation caused by sunlight.

20: How high can I fill the pool?
A: Up to the fill line, which is approximately 90% full. Check your pool box for the drawing that shows the exact fill line.

21: How long does it take to fill the pool with water?
A: Two or more hours, depending on pool size, hose size and water pressure. Remember to observe the fill up process for several minutes to make sure that the pool is filling evenly and the water surface is level inside the pool.

22: How many seasons should the pool last?
A: It depends on usage, maintenance and care. Consistent maintenance and proper storage of your pool in the off-season will prolong its useful life.

23: How much does it cost to fill the pool with water?
A: It varies across the world. Contact your local water company for cost information.

24: How often should the water be changed?
A: It depends on usage and chemical balance. If it is properly filtered and chemically balanced, it should last through the summer season. You can reduce the need for water changes by keeping your pool covered when not in use, testing the water regularly to ensure proper chemical balance, operating the pump for an adequate number of hours each day, keeping the filter pump cartridge clean, and replacing the cartridge when needed.

25: Is a DVD that shows how to set up the pool available?
A: A DVD is included in all pool packages. If you would like to purchase one you can call the Intex service station listed on your Owner's Manual.

26: Is a fence or enclosure required by law?
A: Some cities and towns require owners of certain types of pools, based on size and depth to fence the area where the pool is located. Check your local ordinance.

27: Is it safe for my pets to play in the pool?
A: No. Dogs, cats and all other household pets should be kept away from the pool to avoid possibly becoming trapped inside, and to protect the structural integrity of the pool. (There is a risk of the sidewalls and inflatable ring becoming punctured by pet claws and teeth).

28: Is it safe to jump or dive into the pool off of a ladder or any type of platform?
A: No. Under no circumstances should anyone jump or dive into the pool. Intex does not distribute any pools that are deep enough to allow such activity. Serious injury or death could result from failure to follow these rules.

29: Should I leave my pool outside in snow or freezing winter?
A: No. INTEX Above-ground pools will collapse under the weight of ice and snow, and the PVC walls will be damaged.

30: What is needed to prepare a site for the pool?
A: A flat, solid level, stable surface is needed and all sharp objects must be removed from the area. A ground cloth or tarp should be placed under the pool prior to setting it up. Also, the pool location must allow you to secure all doors and windows and safety barriers to prevent unauthorized, unintentional, or unsupervised pool entry. The pool requires at least 4 feet of space all the way around from objects that a child could climb to gain access to the pool.

31: What is the approximate depth of the water?
A: When filled to 90% water capacity, as recommended, the pool water depth is approximately: 10' x 30" = 24" (61cm) 12' x 30" = 24" (61cm) 15' x 36" = 30" (76cm) 15' x 42" = 36" (91cm) 15' x 48" = 42" (107cm) 18' x 48" = 42" (107cm) 18' x 52" = 42" (117cm) 24' x 48" = 44" (112cm) 24' x 52" = 46" (117cm) 9' x 18' x 52" = 45" (114cm) (Rectangular Pool) 24' x 12' x 48" = 41" (104cm) (Rectangular Pool) 16' x 32' x 52" = 45" (114cm) (Rectangular Pool)

32: What is the pool liner made of?
A: Laminated PVC which is made with 3 separate layers of material for extra strength and durability - two outer layers of heavy gauge PVC laminated to an inner layer of polyester mesh for extra reinforcement.

33: What should I use to clean my pool before storing it for the winter?
A: Mild soap and water. Thoroughly rinse the pool and make sure it is dry before storing.

34: What sizes are available?
A: We distributes 10'x30", 12'x30", 15'x36", 15'x42", 15'x48", 18'x48", 18'x52", 24'x52" round Metal Frame pools and 18"x48", 18"x52" round Ultra Frame pools, as well as, 9'x18'x52", 12'x24'x48", 16'x32'x52" rectangular Ultra Metal Frame Pools.

35: What's advantage of the Ultra Frame Pool?
A: 1) New silver powder coated steel frame and gray liner offer refined styling. 2) New easy lock spring pins make installation simple. 3) Unique ultra frame design is stronger then traditional frames. 4) A larger foot cap reduces the chance of a foot sinking into soft ground.

36: Where can I buy one?
A: By placing your order right on our website or by calling our customer service department.

37: Why do I found algae in my pool even when I run my filter pump regularly?
A: The pump and filter alone will not prevent algae from growing in pool water. This can only been done by maintaining proper chlorine and pH levels at all time. Purchase an Intex Saltwater Pool System (chlorine generator) or check your local pool supply stores for further information.

38: Why does the rope seams tear sometimes? What causes tears in the pool liner?
A: Make sure the ground on which you place the pool is level. A sloping area may cause the poles to slide out and break away from the seal of the rope patch, or the pool liner.

39: Will Intex issue a refund for manufacturing defective product?
A: Any refund request must be made at the original place of purchase.

40: Without measuring, how do I know what is my frame pool size?
A: Count the number of legs. Example: 12' = 12 legs, 15' = 15 legs, 18' = 18 legs.

41: Would excessive pool chemicals affect / cause deterioration to liners?
A: Excessive or concentrated chemicals may cause damage to any pool and to the user.

New Orders

1: When will I receive my order?

2: Will Intex accept Checks or Money Orders?

3: How can I track my order?

4: What is the return policy for all online and over-the-phone orders?

5: When placing an order to Canada, am I being charged U.S. or Canadian currency?

6: If I make a purchase over the phone or Internet and want to return the item, will I be reimbursed for the shipping and handling charges?

7: How do I know if my Internet order was processed?

8: Is there a shipping and handling charge when I place an order?

9: Can I have my order sent to a P.O. Box?

10: What is the replacement procedure for defective products?

11: Is it safe for me to use my credit card when I place an order?

12: Can I place orders by phone?

13: What will you do with my information once I place an order?

1: When will I receive my order?

A: United States Orders: Ground takes 2-10 business days, 3 Day Select takes 3 business days, 2 Day Air takes 2 business days and Next Day Air takes 1 business day. International Orders: International Ground takes 10-14 business days, International Express takes 3-5 business days.

2: Will Intex accept Checks or Money Orders?

A: No, payment can only be made using Visa or Master Card.

3: How can I track my order?

A: If your e-mail address was provided at the time the order was placed, and your order was shipped by UPS, you will receive an e-mail confirmation with the tracking number. You can then go to the UPS website to track the package.

4: What is the return policy for all online and over-the-phone orders?

A: 30 Days from the date of purchase please visit our Terms and Conditions for our complete Return Policy.

5: When placing an order to Canada, am I being charged U.S. or Canadian currency?

A: U.S. currency.

6: If I make a purchase over the phone or Internet and want to return the item, will I be reimbursed for the shipping and handling charges?

A: No. The shipping costs have already been incurred at your request and therefore are non-refundable.

7: How do I know if my Internet order was processed?

A: Your order was processed if it was confirmed and assigned an order number upon checkout. If you provided an email address you will be emailed a receipt. If the receipt does not show up in your Inbox please check your SPAM folder.

8: Is there a shipping and handling charge when I place an order?

A: A standard shipping and handling charge is calculated into every order, regardless of the shipping method.

9: Can I have my order sent to a P.O. Box?

A; No, you must provide a physical address for delivery of your package. We can not deliver to post office boxes.

10: What is the replacement procedure for defective products?

A: All warranties and claims on defective merchandise are handled by Intex the manufacturer. You have 90 days from the date of purchase on inflatables and 1 year on pumps and saltwater systems. Please visit our Terms and Conditions for our complete Warranty/Defect information.

11: Is it safe for me to use my credit card when I place an order?

A: Yes, you are 100% safe and secure when placing your order. We use 128 bit credit card encryption, the highest allowed by the United States Government.

12: Can I place orders by phone?

A: Yes, please call the Toll Free number at the top of the website.

Placing your order online is faster, safer and more efficient. It will ensure that your shipping address, billing address and item(s) ordered are correct.

13: What will you do with my information once I place an order?

A: Your information is safe and secure. We do not sell your information to 3rd parties.

Oval Frame Pools
 

1: Approximately, how many gallons of water does the pool hold?

2: How high can I fill the pool with water?

3: How much air should be used to inflate the top ring?

4: What is the approximate depth of the water?

5: What might be the problem when the top ring deflates one day after it has been inflated?

6: What sizes are available?

1: Approximately, how many gallons of water does the pool hold?

A: When filled to 80% water capacity, as recommended, the pool holds approximately: 12'x20'x48" = 4,393 gal (16,628 L) 12'x24'x48" = 5,407 gal (20,464 L) 

2: How high can I fill the pool with water?

A: To the bottom of the inflated ring. Do Not Overfill, as this may cause the pool walls to become unstable and possibly result in injury or property damage from the water flowing over the pool wall while in use.

3: How much air should be used to inflate the top ring?

A: Do not over inflate or use high-pressure air compressors. Inflate top ring to be slightly stiff to the touch. An over-inflated ring heated by the sun may burst or lead to leaks in the seam. Pay attention to air temperature variation! In cold weather the top ring will lose some pressure, air will contract. If this occurs, DO NOT add air since the air inside will expand again once the temperature RISES. In hot weather, the air will expand. You MUST let some air out to prevent the top ring from failing due to excess internal pressure.

4: What is the approximate depth of the water?

A: When filled to 80% water capacity as recommended, the pool water depth is approximately: 12'x20'x48" = 41" (104cm) 12'x24'x48" = 41" (104cm) 

5: What might be the problem when the top ring deflates one day after it has been inflated?

A: When a top ring is inflated during a hot and sunny day, the air inside will contract (less pressure) when the ambient temperature drops during the evening or early morning, thus giving a false impression the top ring keeps deflating. Do not over-inflate the top ring, and make sure the air valve is firmly secure and inserted.

6: What sizes are available?

A: Intex distributes 12'x20'x48", 12'x24'x48", and 12'x28'x48" Oval Frame Pools.

Pool Cover

1: Do Intex covers have the mesh screen in the middle?
2: Does Intex make solar covers?
3: Does Intex manufacture the bubbled cover?
4: Does Intex recommend other pool covers to be used with Intex above ground pools?
5: Is a cover included in all the pool sets?
6: Is it possible to get a cover for the metal frame pools?
7: Is the Intex pool cover a "Safety Cover"?
8: My cover doesn't fit. Do I have the wrong size? What do I do?
9: Why are there holes in the cover? Does Intex distribute a cover without holes?

1: Do Intex covers have the mesh screen in the middle?
A: No. Instead of using mesh screen, all the Intex Above Ground Pool (Easy Set pool and Metal Frame pool) covers are designed with holes in the center and holes around the edges, except for family swim center pool covers.

2: Does Intex make solar covers?
A: Yes.

3: Does Intex manufacture the bubbled cover?
A: No.

4: Does Intex recommend other pool covers to be used with Intex above ground pools?
A: No. Always use Intex debris pool cover with Intex AGP.

5: Is a cover included in all the pool sets?
A: It depends on what package was purchased. Be sure to read the item description prior to purchasing.

6: Is it possible to get a cover for the metal frame pools?
A: Yes. Covers may be obtained for all metal frame pools. Some frame pool sets come with covers included.

7: Is the Intex pool cover a "Safety Cover"?
A: No. The pool covers sold by Intex are debris covers.

8: My cover doesn't fit. Do I have the wrong size? What do I do?
A: Sometimes it is easier to put the cover on with the help of another person. Hold the cover on one end, have another person walk around the pool pulling the cover over the inflatable ring (for Easy Set pools), or down the wall (for frame pools). You can also set the cover under the sun temporarily in order to promote stretching.

9: Why are there holes in the cover? Does Intex distribute a cover without holes?
A: For safety reasons there are holes in the top cover. Plus, these small weep holes are also helpful in preventing rain or sprinkler water build up on top of the cover. No, all Intex pool covers have holes, except for the smaller family swim center pools.

Pool Side Tray

1: Can I hang heavy things on the hook?
2: Can I use the INTEX pool side tray for non-INTEX metal frame pool?
3: Do I need any special tools to install my INTEX pool side tray?
4: Does the INTEX pool side tray work with all pools?
5: What can I put on the INTEX pool side tray?

1: Can I hang heavy things on the hook?
A: No, the hook supports a maximum load of 5.4lbs or 2 Kg.

2: Can I use the INTEX pool side tray for non-INTEX metal frame pool?
A: No, it is designed for INTEX metal frame pools only.

3: Do I need any special tools to install my INTEX pool side tray?
A: No, the INTEX pool side tray is easy to install, it takes only few minutes to install and no tool are required. (See owner manual)

4: Does the INTEX pool side tray work with all pools?
A: No, the INTEX pool side tray is designed for the INTEX metal frame pool only (including: round metal frame pools, rectangular metal frame pools, ultra metal frame pools and rectangle ultra metal frame pools). It can not be used on Easy-set pools, oval pools, the Sequoia Spirit or non-INTEX pools.

5: What can I put on the INTEX pool side tray?
A: The INTEX pool side will support a maximum weight of 13.4 lbs (5 Kg) making it perfect for refreshments, sun screen, etc... The hooks support a maximum load of 5.4lbs (2 Kg) and offer a great place to hang your towels or extra clothes. NOTE: To prevent damage caused by items accidentally falling into the water, do not place valuables and non-waterproof items on the pool tray.

Rectangular Frame Pool

1: How come the pool starts to tilt to one side even when I have already set it up on level ground?

2: How do I insert the metal poles into the pool liner?

3: In what sequence should the pool be put together?

4: What is the most important step I need to be aware of before filling up the pool?

5: What sizes are available?

6: What's advantage of Rectangular Ultra Frame Pool?

7: Why do my horizontal beams bend inward during filling the pool?

1: How come the pool starts to tilt to one side even when I have already set it up on level ground?

A: The ground is not totally level. If this is the only area to set up the pool then a level must be used and either pressure treated wood or concrete bricks placed under the lowest leg areas to build the top beams to a level configuration.

2: How do I insert the metal poles into the pool liner?

A: With two adults setting up the pool, have one person hold up the liner while the second person slides the metal beams through liner sleeves.

3: In what sequence should the pool be put together?

A: With 2 adults, it is best to put the frame together starting with one end, pinning the side supports in the corners first, and then proceeding to pin the beams one side at a time.

4: What is the most important step I need to be aware of before filling up the pool?

A: Pull the bottoms of the side supports out away from the liner to make the straps taut. Also, before filling be sure the top beams of the pool are completely level. (See previous question).

5: What sizes are available?

A: Intex distributes 9'x18'x52", 12'x24'x48" and 16'x32'x52" Rectangular Frame Pools.

6: What's advantage of Rectangular Ultra Frame Pool?

A: 1). New silver powder coated steel frame and gray liner offer refined styling. 2). New easy lock spring pins make installation simple. 3). Unique ultra frame design is stronger then traditional frames. 4). A larger foot cap reduces the chance of a foot sinking into soft ground 

7: Why do my horizontal beams bend inward during filling the pool?

A: Is normal for the walls to bend inwards during water filling. The wall will adopt its shape once the pool is filled with water up to the recommended level." 

Saltwater System - General

1: How can I test the chemical level in my pool? 

2: Can you adapt an older Filter Pump to the Saltwater Pool System?

3: Can you run the Saltwater Pool System with the pool cover on?

4: Do you need to use any other chemicals in the pool besides salt? What happens if you put other chemicals in the pool?

5: Does the Saltwater Pool System prevent algae and bacteria from forming on the bottom and sides of the pool?

6: How do I increase the chlorine output?

7: How do I verify if the saltwater pool system (chlorine generator) is generating chlorine?

8: How does Intex saltwater pool system generate chlorine?

9: How does the salt affect the vinyl?

10: How long does it take for the Saltwater Pool System to clear the "green" water from my pool?

11: How often do you run the Saltwater Pool System?

12: If I am allergic to chlorine, can I still swim in the pool?

13: If the Saltwater Pool System runs too long, will it over chlorinate the pool?

14: Is it safe to swim in the pool while the Saltwater Pool System is operating?

15: Is the Saltwater Pool System available for different sizes of pools?

16: Is the Saltwater Pool System capable of lifting dirt off the bottom of the pool?

17: Is the Saltwater Pool System technology proven?

18: Is the chlorine produced by a Saltwater Pool System different than the standard liquid or granule chlorine used in most pools?

19: What are the differences between the Automatic Saltwater System (Model 8110/8220/8230), Krystal Clean Poolwater System Combination (Combo Model 8111/8221/8231) and Low-Salt Automatic Saltwater System (Model 6110/6220)?

20: What if the water is accidentally swallowed? Is it harmful in any way?

21: What is the Intex Saltwater Pool System (Chlorine Generator)?

22: What is the chemical process that takes place in a Saltwater Pool System?

23: What is the life expectancy of the Saltwater Pool System?

24: What type of salt should be used?

25: What type of service is needed to maintain the Saltwater Pool System's performance? 

26: What types of Intex saltwater pool system are available?

27: What will happen if iodized salt is used?

28: Which pool sets come with the Saltwater Pool System? Can it be purchased separately?

29: Why are Intex Saltwater Pool Systems better than other products on the market today?

30: Why are there tiny little bubbles in the water when the saltwater pool system is running? 

31: Why did I find white flakes in the pool water?

32: Why did I find white flakes in the pool water?

33: Why do I have insufficient chlorine output?

34: Why has the name of the device been changed from Chlorine Generator to "saltwater pool system"? Is it the same product?

35: Why sometimes is it called Chlorine Generator, since it doesn't actually produce chlorine in the traditional sense?

36: Why use Intex saltwater pool system?

37: Will my pool water be salty?

38: Will the Saltwater Pool System work even if I use well water? What if I have hard water?

39: Will the salt produce any harmful by-products over long periods of time?

1: How can I test the chemical level in my pool? 

A: Buy and use INTEX 3-WAY Test Strips. 3-Way Test Strips can test the "Free Chlorine","pH" and "Total Alkalinity" levels at the same time

2: Can you adapt an older Filter Pump to the Saltwater Pool System?

A: Yes. The Intex Saltwater Pool Systems come with standard hoses and adaptors that will enable you to fit your Saltwater Pool System to your Intex above ground pool filter system. (Pump capacity: model 8110/8220: 700gph (2650Lph) ~ 4000gph (15140Lph); model 6110/6220/6230: 500gph (1893Lph) ~3000gph (11355Lph))

3: Can you run the Saltwater Pool System with the pool cover on?

A: Yes. However, to ensure that there is nothing obstructing the water flow to the pump, skimmer, or Saltwater Pool System, it is a good idea to visually check the pool before turning on any equipment, including the Saltwater Pool System.

4: Do you need to use any other chemicals in the pool besides salt? What happens if you put other chemicals in the pool?

A: You may wish to add other chemicals to your pool water, depending on the local characteristics of your water supply. It may be desirable to further soften your water, or add clarifiers or algaecides. However, in many instances, additional chemicals are not needed. If you add other chemicals to the water, there will be no impact on the salt in your pool. Check your local pool supply stores who usually understand local water conditions, for further information. 

5: Does the Saltwater Pool System prevent algae and bacteria from forming on the bottom and sides of the pool?

A: Yes

6: How do I increase the chlorine output?

A: Chlorine output can be increased by: a) Increasing the Saltwater Pool System's operating time per day. b) Increasing the salt content in the pool water or in the saltwater tank (depending on which Intex saltwater system is being used) to the appropriate level. Test the salt level with a saltwater Test Kit, and adjust as needed. c.) Removing the cell for inspection, and cleaning it if necessary.

7: How do I verify if the saltwater pool system (chlorine generator) is generating chlorine?

A: Use INTEX 3-WAY Test Strips to check. With the device running, dip the 3-way test strip just in front of the water outlet (water returning back into the pool) inside the pool, and check the chlorine level on the bottle's color scale.

8: How does Intex saltwater pool system generate chlorine?

A: Common salt (sodium chlorine) is made up of two elements; sodium and chlorine. Salt water passes through the saltwater pool system's electrolytic cell to produce chlorine, which is then dissolved instantly in the water. This continuous process destroys bacteria, viruses, algae, and oxidizes other organic materials in the pool.

9: How does the salt affect the vinyl?

A: The salt will have no effect on the vinyl. In fact, because the salt and the chlorine produced by the Saltwater Pool System are much gentler than standard chlorine, it may be easier on the vinyl than standard pool water treated with standard chlorine chemicals.

10: How long does it take for the Saltwater Pool System to clear the "green" water from my pool?

A: The Intex Saltwater Pool Systems work very quickly, and will immediately begin eliminating bacteria and algae from pool water. However, the exact amount of time needed to transform dirty, dangerous pool water to safe, clean, clear, fresh pool water will depend on a number of factors including how dirty the pool water is to start with, the size of the pool, and the temperature of the outside air.

11: How often do you run the Saltwater Pool System?

A: The Saltwater Pool System should be run every day, just as the filter pump should be run everyday. The length of time that the Saltwater Pool System should run will depend on your local conditions, including temperature, rainfall, size of pool, and number of swimmers using the pool. See Owner's Manual for operating time table list.

12: If I am allergic to chlorine, can I still swim in the pool?

A: Allergic conditions are unique to the individual person, so it is not possible to answer this question for all people. However, because of the much lower level of chlorine in the water in a salt water pool, and the absence of other compounds associated with traditional packaged chlorine, many individuals who are allergic to traditional packaged chlorine, can safely swim in and enjoy a salt water pool maintained by a chlorine generator.

13: If the Saltwater Pool System runs too long, will it over chlorinate the pool?

A: It is possible to run the system for a longer period of time than is necessary. However, because chlorine dissipates over time (which is why pool owners must constantly go to the store, constantly purchase, and continually add standard chlorine to their pools), if you happen to run your Saltwater Pool System too long, you can simply begin running it for a shorter period the next day, and your pool will be fine. The best way to determine the optimal length of time to operate your system is to experiment with different operating lengths of time, and to test the amount of chlorine in your pool using the chlorine test strips provided by Intex. See Owner's Manual for operating time table list.

14: Is it safe to swim in the pool while the Saltwater Pool System is operating?

A: Due to various local, state, national and international standards, do not operate the device when pool is in use and/or occupied.

15: Is the Saltwater Pool System available for different sizes of pools?

A: One of the Intex Saltwater Pool Systems will work for all above ground pools. Since the operating cycle can be set for different operating hours each day, the system will work with all pool sizes under virtually any operating conditions. In addition, the Intex Saltwater Pool Systems come with hose adaptors, so they can be used with all standard-size pool hoses and fittings. 

16: Is the Saltwater Pool System capable of lifting dirt off the bottom of the pool?

A: No. The Saltwater Pool System is designed to clean pool water; it is not a pool vacuum or a pool filter, or a pool water pump. To remove dirt from the bottom of the pool, a pool vacuum, either automatic or manual, will need to be used.

17: Is the Saltwater Pool System technology proven?

A: Yes. The technology used in the Intex Saltwater Pool System has been used since 1974. In fact, over 90% of the pools in Australia use the same technology, and have been using it for decades. In the U.S., many in-ground pools use the same technology that Intex uses -- both residential and commercial pools. However, in the past, salt water systems have typically cost many hundreds, even thousands, of dollars. Intex, with its commitment to manufacturing and best value, has designed Saltwater Pool Systems specifically for above ground pools, and backs them with a year-long product guarantee. 

18: Is the chlorine produced by a Saltwater Pool System different than the standard liquid or granule chlorine used in most pools?

A: Yes. Intex Saltwater Pool Systems create the same algae and bacteria eliminating agents in traditional packaged chlorine. However, traditional packaged chlorine requires additional chemical compounds to stabilize it and give it shelf life. These compounds end up in your pool water. They do not exist when an Intex Saltwater Pool System is used.

19: What are the differences between the Automatic Saltwater System (Model 8110/8220/8230), Krystal Clean Poolwater System Combination (Combo Model 8111/8221/8231) and Low-Salt Automatic Saltwater System (Model 6110/6220)?

A: Intex saltwater pool systems employ the same technology to kill the bacteria and algae in the pool water. The Fully Automatic Saltwater System (Model 8110/8220/8230) is a separate unit designed for the sole purpose of chlorinating the pool. It is necessary to attach an Intex Filter Pump to the Generator in order to maintain proper water conditions. Natural salt is added one time directly to the pool water when the saltwater system is installed, and does not have to be replaced. The Saltwater Pool System / Filter Pump Combo (Model 8111/8221/8231) is equipped with both the Chlorine Generator and a 2000 gph/H Filter Pump as one unit. Natural salt is added one time directly to the pool water when the saltwater system is installed, and does not have to be replaced. The Low-Salt Automatic Saltwater System (Model 6110/6220) enables you to add salt directly into its salt tank instead of adding salt into the pool water. Salt needs to be added to the unit's salt tank on a regular basis, since it is not added to the pool water. 

20: What if the water is accidentally swallowed? Is it harmful in any way?

A: No. The saltwater is completely safe for human swimming. Swallowing small amounts of salt water pool water though not recommended, is not harmful.

21: What is the Intex Saltwater Pool System (Chlorine Generator)?

A: The Intex saltwater pool system is an easy to use, automatic pool maintenance system. Pool owners no longer have to endure the expense and time of constant trips to the store and the dangers of handling and storing traditional packaged chlorine. Instead, the Intex system uses only 100% all natural salt to generate a low level of natural chlorine in the water that destroys bacteria, algae and oxidizes other organic materials to present you a fresh, clean, clear swimming pool. And the level of salt is so low, that swimmers do not even know that it is there!

22: What is the chemical process that takes place in a Saltwater Pool System?

A: The chemical process is very simple. Salt and water are combined with a low-level electrical charge inside the Saltwater Pool System to produce Sodium Hydroxide which converts to Hypochlorous Acid. Light, in the form of sunlight, converts the Hypochlorous Acid to Hydrochloric Acid, which then reverts back to salt and water. This process means that the agents that eliminate bacteria and algae in the pool water are continuously produced in the Saltwater Pool System, and when used up, revert back to plain, natural, salt and water in an ongoing cycle, never needing replacement. Even though the water in your pool will evaporate, only the water is absorbed into the air. The salt remains in your pool. So you will need to add water occasionally, but not salt. However, If water is removed or spilled out of your pool, obviously the salt in the water is also lost. So in this instance, depending on how much water is removed from the pool, some salt may have to be added. But under normal operating conditions, salt will not need to be added.

23: What is the life expectancy of the Saltwater Pool System?

A: The life expectancy of the Saltwater Pool System depends on several conditions: the condition of the water in the pool (hardness, calcium level, etc.), the amount of hours it is run each day, and the amount of swimmers using the pool. The only part that could need replacing in the Saltwater Pool System is the electrolytic cell, which can be purchased separately. The Intex Saltwater Pool Systems are designed with special features including an automatic self-cleaning cycle to maximize the life of the electrolytic cell, and a user-diagnostic warning system that protects the unit from operating conditions that could damage the machine. 

24: What type of salt should be used?

A: Use only sodium chloride (NaCl) salt that is at least 99.8% pure. In models 8110, 8220, 8111, 8221 (NOT IN MODELS 6110, 6220),. It is also acceptable to use water conditioning salt pellets (the compressed forms of evaporated salt), but it will take longer for these to dissolve. Do not use iodized or yellow (yellow prussiate of soda) colored salt. The purer the salt, the better is the performance of the electrolytic cell.

25: What type of service is needed to maintain the Saltwater Pool System's performance? 

A: he Intex Saltwater Pool Systems are designed to operate with a minimum amount of maintenance. It is recommended to always turn the pump on prior to turning on the Saltwater Pool System (see Owner's Manual) unless the chlorine generator is part of a combination pool and filter set, to ensure that air pockets are eliminated from the hoses, and that water is flowing through the unit. In addition, the electrolytic cell should be examined and cleaned if necessary. The frequency of cleaning will depend on the local water conditions, pool usage conditions, and length of time the Saltwater Pool System is operated each day. (See Owner's Manual.) The Intex Saltwater Pool Systems contain several features that minimize maintenance requirements: 1.) An automatic self-cleaning cycle: The Saltwater Pool System automatically undergoes a self-cleaning cycle to maximize the operating length of the electrolytic cell. 2.) Safety diagnostics: the Saltwater Pool System will alert the operator to three conditions that could result in poor operation: Low water flow through the unit, Low Salt level in the pool water, High salt level in the pool water. If any of these conditions exist, the system will sound a buzzer, and flash a digital code on the control panel (Model 8110/8111/8220/8221) or a Red LED will light up. (Model 6110/6220).If the condition is not addressed, the system will automatically shut itself off to prevent damage to the unit. 

26: What types of Intex saltwater pool system are available?

A: 3 types of Intex saltwater pool systems are available in 2007 season 1. Model 8110/8220/8230: Krystal Clean Poolwater System Automatic Saltwater System Requires 700 Gal/H or larger filter pump. Recommend with all above ground pools 2. Model 8111/8221/8231Krystal Clean Poolwater System Fully Automatic Saltwater System 2000 Gal/H built-in pump is included. Recommend with all above ground pools 3. Model 6110, 6220 Krystal Clean Poolwater System - Low-salt Automatic Saltwater System Requires 500 Gal/H or larger filter pump Recommend with pools below 18 feet 

27: What will happen if iodized salt is used?

A: The iodine in iodized salt will produce a yellow tint to the pool water and cause the electrolytic cell to deteriorate.

28: Which pool sets come with the Saltwater Pool System? Can it be purchased separately?

A: All Intex pool sets 15 feet and larger can be purchased with a combination Saltwater Pool System & pool filter system. In addition, a Saltwater Pool System can be purchased separately for those pool owners who already have a pool filter system. 

29: Why are Intex Saltwater Pool Systems better than other products on the market today?

A: Intex Chlorine Generators are better than other products on the market today because they provide the best value in Saltwater Pool Systems. Intex has become the world leader and the largest manufacturer of above ground pools in the world by providing people with high quality pools at an outstanding price. Our commitment to quality and customer service is second to none. Intex is now bringing this same commitment of high quality and great value to chlorine generators, providing consumers with easy to use, well-designed machines backed by the best customer service organization in the industry and a one year product warranty for manufacturing defects. 

30: Why are there tiny little bubbles in the water when the saltwater pool system is running? 

A: When the chemical process takes place in the electrolytic cell, small amounts of gasses, such as oxygen and hydrogen are released into the water. This is safe and normal.

31: Why did I find white flakes in the pool water?

A: Because excessive calcium is present in pool water. You can drain about 20 to 25% of the pool water and add fresh water to decrease the calcium percentage. Visually inspect the electrolytic cell for scale build-up and clean the electrolytic cell if necessary.

32: Why did I find white flakes in the pool water?

A: It is because excessive calcium is present in pool water. You can drain about 20 to 25% of the pool water and add fresh water to decrease the calcium percentage. Visually inspect the electrolytic cell for scale build-up and clean the electrolytic cell if necessary.

33: Why do I have insufficient chlorine output?

A: Insufficient chlorine output may happen due to: i) Insufficient operating hours of the chlorine generator unit, ii) Insufficient (less than 2000ppm) salt level in pool water, iii) Chlorine loss due to intense sunlight exposure, iv) The bather load (pool occupancy) has increased, v) Clogged or dirty electrolytic cell.

34: Why has the name of the device been changed from Chlorine Generator to "saltwater pool system"? Is it the same product?

A: Yes, it is the same product. The "Saltwater Pool System" name describes more clearly the advantages of the product and eliminates confusion with traditional pool chemicals.

35: Why sometimes is it called Chlorine Generator, since it doesn't actually produce chlorine in the traditional sense?

A: The Saltwater Pool System produces the sanitizing agents that are responsible for eliminating bacteria and algae without the additional compounds found in packaged or liquid chlorine.

36: Why use Intex saltwater pool system?

A: Intex Saltwater Pool System will provide you with a number of important benefits: First, the advantage of not having to use traditional packaged chlorine:Traditional packaged chlorine is a dangerous, unstable, hazardous chemical. Intex Saltwater Pool System eliminates the problem by using salt, a natural substance, to electrolyze chlorine into the water. Second, natural softened pool water: the level of salt in the pool water is so low that is not noticeable. There is no salty taste, smell, or cloudiness in the water. However, there is enough salt in the water to provide a softening effect, just as homeowners often add salt to the water in their homes via water softeners to produce soft, soothing water. Traditional packaged chlorine must be added to pool water frequently because it constantly degrades under sunlight and with use of the pool. This means that the pool owner has the constant expense and aggravation of buying, transporting, and adding packaged chlorine to their pool water. In addition, they frequently end up storing packaged chlorine in and around their home and garage, which might be a danger to family members. An Intex Saltwater Pool System eliminates these problems and dangers. Unlike traditional packaged chlorine, the salt mixes with the water once and does not have to be constantly replaced. Each time the salt passes through the Intex system's electrolytic cell, it is re-energized into natural chlorine, which is reconverted into the bacteria and algae destroying agents each time it passes through the electrolytic cell. 

37: Will my pool water be salty?

A: No. The amount of salt in your pool is less than one tenth the level of salt in the ocean. So you will not feel, taste, see, or smell any salt in your pool. What you will feel is soft, clean, clear, fresh water minus the chemical taste and smell that most standard chlorine pools contain.

38: Will the Saltwater Pool System work even if I use well water? What if I have hard water?

A: Yes, the Saltwater Pool System will work in all water conditions. However, you may find it desirable to treat your water (just as you would if it was being used in your house), if it is hard or has high levels of calcium, etc. Calcium can form white scale on the titanium plates in the electrolytic cell, thus requiring more frequent cleaning. Other than more frequent cleaning, it will not affect the ability of your Saltwater Pool System to perform its functions.

39: Will the salt produce any harmful by-products over long periods of time?

A: No. Salt is a natural product, and will not produce any by-products, regardless of how long it is used. In fact, salt is much safer than the compounds used with traditional, packaged chlorine. Finally, the salt level in your pool water is so low that the water in your pool is technically considered fresh water.

Saltwater System

1: Can I pre-program the startup time like my VCR (Video Cassette Recorder)?

2: Can I stop the timer or change the startup time?

3: Do I add salt to the pool or to the pump?

4: Does the stand-alone Saltwater Pool System require any cartridges as the pump does?

5: How does the addition of salt to my pool generate chlorine?

6: How does the timer work?

7: How much salt should be used?

8: I bought an AGP Set with a saltwater pool system/filter pump combination (combo), I do not want to add salt because I do not want to use the chlorinator. Is it possible to run just the pump to filter the water at least?

9: I have a saltwater pool system/filter pump combination unit (combo), can I run just the filter pump only after the chlorinator has finished without re-setting or erasing the chlorinator's programmed timer?

10: If my pool loses water, how do I know how much salt to replace? What happens if I add too much salt? 

11: The salt table on the saltwater pool system packaging only shows 15' and above AGP sizes. Is the saltwater pool system suitable for AGP below 15'? 

12: What does code 90 mean?

13: What does code 91 mean?

14: What does code 92 mean?

15: What should I do if code 91 appears?

16: What should I do if code 92 appears?

17: What should I do if there is still no display on the LED screen?

18: Why is there no display on the LED screen?

1: Can I pre-program the startup time like my VCR (Video Cassette Recorder)?

A: No, the system cannot be pre-programmed. However, since the system works on a 24 hour clock, you can set it to automatically start it at the same time each day.

2: Can I stop the timer or change the startup time?

A: Yes, you can stop the timer by switching off your unit to clear the memory. Daily startup time can also be changed when you reset the operation time manually. See the Owner's Manual for more details.

3: Do I add salt to the pool or to the pump?

A: Salt is added directly to the pool water at the rate of 25 pounds per 1,000 gallons or 3 kg per 1,000 liters of water. Salt comes in 10 to 30 kg bags, and is available at most home supply, pool supply, plumbing supply, and even many grocery stores. Do not use iodized salt. See Owner's Manual.

4: Does the stand-alone Saltwater Pool System require any cartridges as the pump does?

A: No. The only replaceable part in the Saltwater Pool Systems is the electrolytic cell. The life of the cell varies depending on water conditions, pool usage, and operating time of the chlorine generator. The Intex Saltwater Pool Systems are designed with a self-cleaning cycle to maximize the life of the electrolytic cell. Routine maintenance (as described in the Owner's Manual) will further lengthen the life of the electrolytic cell. 

5: How does the addition of salt to my pool generate chlorine?

A: Salt alone does not generate the chlorine in your pool water. It is the combination of the salt in the water, plus the low level electrical charge that takes place in the titanium-coated electrolytic cell in the Saltwater Pool System that produces the algae and bacteria eliminating agents that purify the pool water.

6: How does the timer work?

A: The timer works automatically. After the operating time is set, the system will automatically turn itself back on in 24 hours to continue its daily chlorine production.

7: How much salt should be used?

A: 25 pounds per 1,000 gallons or 3 kg per 1,000 liters of water. This level is one-tenth of the level of salt in the ocean, so you will not see, taste, or feel the salt in your pool. In addition, although water evaporates and has to be added to your pool, salt does not evaporate. So unless you spill water out of your pool, once you have the right level of salt in your pool, you never have to add any more. Just add water when it evaporates, and the salt level will remain the same.

8: I bought an AGP Set with a saltwater pool system/filter pump combination (combo), I do not want to add salt because I do not want to use the chlorinator. Is it possible to run just the pump to filter the water at least?

A: Yes. Turn the switch on and the filter pump starts filtering the water like a stand alone filter pump.

9: I have a saltwater pool system/filter pump combination unit (combo), can I run just the filter pump only after the chlorinator has finished without re-setting or erasing the chlorinator's programmed timer?

A: No. If there is a need to run the filter pump for extra time "only" after the system finishes its work, the only way is to flick the main switch OFF & ON and the pump will start running. This will erase the automatic timer-cycle program set in the memory for the daily chlorine production. When the extra filtration hours are over, re-reprogram the unit following the owner's manual.

10: If my pool loses water, how do I know how much salt to replace? What happens if I add too much salt? 

A: The amount of salt you will need to add to your pool will depend on how much pool water is lost. Salt should be added to the pool at the rate of 25 pounds per 1,000 gallons or 3 kg per 1,000 liters. Since this may be tough to judge, the best method to determine how much salt to add is to use salt level test strips, which are widely available at pool stores. See Owner's Manual for salt table list.

11: The salt table on the saltwater pool system packaging only shows 15' and above AGP sizes. Is the saltwater pool system suitable for AGP below 15'? 

A: The saltwater pool system is able to work with small pools as long as the water flow rate of the filter pump meets the required minimum flow rate shown on the packaging and/or owner's manual. Follow the owner's manual instructions to calculate the required initial amount of salt and operating hours for small pools. Always check the chlorine level in the water before entering the pool with the 3-way test strips included.

12: What does code 90 mean?

A: There are several things you may need to check and do: a).Ensure the pool pump is on and running. b).Ensure the plunger valves on the pool (if any) are opened. c).Ensure the filter cartridge, cell and debris screen are clean from debris and dirt. Ensure the flow sensor (especially the hinge) is clean. See Owner's Manual. Release all trapped air (if any) in the circulation line hose. d).Check he direction of water inlet and water outlet hose. Reverse the hoses if incorrectly connected. e).Check if the flow sensor is loose or not connected properly. If not, please plug the flow sensor firmly into the flow sensor receptacle. f).If code 90 still appears despite above steps, there might be a flow sensor failure. Please contact Intex Service Center for replacement. NOTE: Always turn the power off and disconnect power cord before cleaning and servicing. 

13: What does code 91 mean?

A: If alarm code 91 is displayed on your LED screen, this Code 91 means a low salt level has been detected.

14: What does code 92 mean?

A: If alarm code 92 displayed on your LED screen, this Code 92 means a high salt level has been detected.

15: What should I do if code 91 appears?

A: There are several things you may need to check and do: a).Test the salt level first with Test Kit, and add salt as needed. Remove the electrolytic cell for inspection and clean it if necessary. b).If code 91 still appears despite the above steps, there might be a possible electrolytic cell failure. Please contact Intex Service Center, and replace the cell if needed. NOTE: Always turn the power off and disconnect power cord before cleaning and servicing. 

16: What should I do if code 92 appears?

A: There are several things you may need to check and do: a).Test the salt level first with Test Kit, drain approximately 20% of the pool water and refill with fresh water. b).If code 92 still appears despite the above step, there might be a electrolytic cell failure. Please contact Intex Service Center, and replace the cell if needed. NOTE: Always turn the power off and disconnect power cord before cleaning and servicing. 

17: What should I do if there is still no display on the LED screen?

A: Unplug the power cord, wait a few seconds and reconnect again. If it still fails to display, please contact Intex Service Center for replacement. 

18: Why is there no display on the LED screen?

A: A few reasons may cause the LED not to appear: a) The system is in Power Saving Mode. Press either the Up of Down button to view the last LED code. b) There is zero salt concentration in the pool (No Salt). Add salt according to Salt Table in the owner's manual. c) There may be no power supply. Check if the power cord is loose or not connected properly. d) The Electrolytic cell cord may be loose. Ensure the cell cord is plugged firmly into the cell housing receptacle. e) If no problem is found with the power supply, there may be a blown power fuse or LED (Light Emitting Diode) failure. Please contact Intex Service Center for replacement. 

Sequoia Pool

1: Can I leave my pool outside during the winter?

2: Can I upgrade my filter pump?

3: Can I use some sanitizer device like saltwater pool system?

4: How long does it take to install the pool and enclosure?

5: If I own a 16'x48" round metal frame pool, can I purchase the Sequoia Spirit enclosure separately?

6: Is Sequoia Spirit really made of wood?

7: What is "STRAINER VALVE CAP" used for? How can I use it?

8: What ladder should I use for this pool?

9: What shall I do if my backyard is lawn?

10: What size of metal frame pool can be used with Sequoia Spirit?

11: What sizes are available?

12: What tools are required for installation?

13: Where should I install my Sequoia Spirit?

14: Why are the side panels not fitting together?

15: Why does the enclosure look crooked once it is assembled? 

1: Can I leave my pool outside during the winter?

A: We recommend storing your pool during the winter and your pool is designed to be easily emptied and stored in a safe place. If you choose leave your pool up year round. In areas where freezing temperatures occur, there is risk of ice damage. It is recommended to drain, disassemble and store the pool in a safe place when temperatures drop below 41 degrees Fahrenheit (5 degrees Celsius)

2: Can I upgrade my filter pump?

A: Yes, but we don’t recommend upgrading your filter pump. Our pump enclosure only supports an INTEX 1500gph/5678Lph (model 635/636) pump, thus the upgraded pump may not fit into the pump enclosure.

3: Can I use some sanitizer device like saltwater pool system?

A: Yes, but we don't recommend that, because the sanitizer device may not fit into the pump enclosure. 

4: How long does it take to install the pool and enclosure?

A: When the ground is prepared, it takes less than 2 hours for a team of two people; and around one hour for a team of three.

5: If I own a 16'x48" round metal frame pool, can I purchase the Sequoia Spirit enclosure separately?

A: No, due to unique filter pump fittings the Sequoia Spirit is available only in a 16'x48" set.

6: Is Sequoia Spirit really made of wood?

A: A. No, It is an extrusioned panel, made of plastic. The plastic construction makes the enclosure easier to set up and reduces maintenance when compared to similar wooden enclosures while giving you the look of real wood. 

7: What is "STRAINER VALVE CAP" used for? How can I use it?

A: Two strainer valve caps are included to prevent water from leaking as you fill the pool prior to assembling the Sequoia Spirit. Just insert the two caps into the strainer before filling the pool with water. Note: remember to remove them the strainer valve caps before using the pool. 

8: What ladder should I use for this pool?

A: The ladder used for this pool is 52" INTEX ladder, it is included in the set.

9: What shall I do if my backyard is lawn?

A: If your backyard is lawn, the ground must be prepared for installation. We suggest you dig and level the ground by pouring a layer of 2" concrete. If you don't want to concrete your ground, you must hire a contractor for the ground preparation (see owner's manual).

10: What size of metal frame pool can be used with Sequoia Spirit?

A: INTEX 16'x48" (478x122cm) Metal Frame Pool.

11: What sizes are available?

A: We only distribute 16'8"x49" (508x124cm) for France and Spain in 2007.

12: What tools are required for installation?

A: Once ground is prepared; no extra tools are required for sequoia spirit installation. Two bolt wrenches are included for you to complete the whole installation.

13: Where should I install my Sequoia Spirit?

A: The ground area where the pool is to be set up must be absolutely flat and level. Do not set up the pool on a slope or inclined surface. The ground surface must be compacted and firm enough to withstand the pressure and weight of a fully set up pool. Do not set up the pool on mud, sand, soft or loose soil conditions. Do not set up the pool on a deck or platform. NOTE: The pool requires at least 4 feet of space all around pool from objects that a child could climb on to gain access to the pool. 

14: Why are the side panels not fitting together?

A: 1) Inclined ground condition. Please follow the ground preparation instructions in the owner's manual. 2) Incomplete components. Please check with Parts List and Reference in the owner's manual. If any components are missing, please contact intex service center. 3) Incorrect assembly steps. Please follow the Set Up Instructions in the owner's manual. You must fill the pool with water before assembling the wood grain enclosure. 

15: Why does the enclosure look crooked once it is assembled? 

A: 1) The pool is not set up on firm, level ground. 2) The bottom cap does not align with the pool leg cap. 

Solar Covers

1: Does Intex have solar covers for rectangular and oval pools?
2: My solar cover doesn't fit my easy-set pool. Do I have the wrong size? What should I do?
3: What are the benefits of using a solar cover?
4: What sizes are available this year?
5: Why there are some holes on the solar cover?

1: Does Intex have solar covers for rectangular and oval pools?
A: No. However customers often purchase 2 round covers to use on an oval or rectangular pool.

2: My solar cover doesn't fit my easy-set pool. Do I have the wrong size? What should I do?
A: The diameter of the solar cover perfectly matches a round metal frame pools, due to the shape of the easy set pool, you need to fold the edge of the solar cover under the top ring.

3: What are the benefits of using a solar cover?
A: 90% of a swimming pools heat is lost through the water surface; use of solar cover will greatly reduce the heat lost. It will prolong your swimming season. We strongly recommend you use a solar cover with Intex's Electric Pool Heater, it will greatly help hold the heat in reduce your heating costs.

4: What sizes are available?
A: We distribute 10'(305cm) 12'(366cm) 15'(457cm) 18'(549cm) for both easy-set and round metal frame pools.

5: Why there are some holes on the solar cover?
A: The set of small holes on the center of the solar cover are for safety reason (same concept as the regular debris cover). In addition to that, there are also small holes equally spaced around the perimeter of the solar cover near the edge. Sometimes you may find the holes are not consistent, that will not affect the efficiency and life of your solar cover.

Surface Skimmer

1: After setting up the surface skimmer on an AGP and plugging in the filter pump, the skimmer starts to vibrate and propel towards the outside lifting the skimmer out of the water surface. What should I do?
2: Can I use the pool with the surface skimmer on?
3: Can I use the surface skimmer with other filter pump brands?
4: Does the floating surface skimmer always need to be used in conjunction with the filter pump?
5: What is the minimum flow rate for adequate function of the surface skimmer?
6: Which model filter pump and pool can be used with the surface skimmer?

1: After setting up the surface skimmer on an AGP and plugging in the filter pump, the skimmer starts to vibrate and propel towards the outside lifting the skimmer out of the water surface. What should I do?
A: Ensure the surface skimmer hose is connected to the suction port, from the pool to the pump, and is setup to the right or left of the suction port (offset). Tighten the hook (for Easy Set Pools) firmly around the top ring or adjust the screws firmly (for Metal Frame Pools). The smooth contour of the hook will not puncture the top ring. Check that all air is purged from the filter pump, surface skimmer and circulation system.

2: Can I use the pool with the surface skimmer on?
A: No, due to various local, state, national and international standards, the skimmer and sprayer cannot be operated while in the pool since the filter pump is not to be operated when the pool is in use and/or occupied.

3: Can I use the surface skimmer with other filter pump brands?
A: No.

4: Does the floating surface skimmer always need to be used in conjunction with the filter pump?
A: The floating surface skimmer must be used together with an Intex filter pump. The surface skimmer relies on the filter pump suction to perform.

5: What is the minimum flow rate for adequate function of the surface skimmer?
A: 600 gal/hr is the minimum flow rate of INTEX filter pumps, in order to effectively use the surface skimmer.

6: Which model filter pump and pool can be used with the surface skimmer?
A: Surface skimmer can be used with Item Numbers: 56637E (800 gal/hr), 58623 (1000 gal/h), 56635E (1500 gal/h), 56633E (2500 gal/h), 56621E (4000 gal/h), 56611E (2000 gal/h w/chlorinator) or filter pump models 12R/22R, 51/52, 520R/530R, 637/638, 635/636 and 633/634, also with chlorine generator/filter pump (saltwater pool system/filter pump) models 8111/8221/8231. All the Easy Set and Frame pools work with the surface skimmer as long as the liner has the proper inlet/outlet hose connectors.

Winterization

1. What do I do with my pool over the winter if I live in a cold place?

2. How do I prepare my pool for winter storage?

3. How do I store my pool liner and small parts?

1. What do I do with my pool over the winter if I live in a cold place?

A: Your pool can be easily emptied and stored in a safe place during the winter. However, many people choose to leave their pool up year round. In areas where freezing temperatures occur, there is risk of ice damage. It is recommended to drain, disassemble and store the pool in a safe place when temperatures drop below 32 degrees Fahrenheit. See "How To Drain Your Pool" section.

2. How do I prepare my pool for winter storage?

A: Clean pool water thoroughly (If Easy Set Pool make sure the top ring is properly inflated).

Remove the skimmer (if applicable) or any accessories attached to the threaded strainer connector. Replace strainer grid if necessary. Be sure all accessories parts are clean and completely dry before storage.

Plug the Inlet and Outlet fitting from the inside of the pool with the plug provided (sizes 10' and 12'). Close the Inlet and Outlet Plunger Valve (15', 18', and 24').

Remove the ladder (if applicable) and store in a safe place. Be sure the ladder is completely dry before storage.

Remove the hoses that connect the pump and filter to the pool.

Add appropriate winter chemicals. Consult your local pool dealer as different regions vary greatly.

Cover pool with Intex Pool Cover. IMPORTANT: INTEX POOL COVER IS NOT A SAFETY COVER.

Clean and drain pump, filter housing and hoses. Remove and discard old filter cartridge (keep a spare cartridge available for next season).

Bring pump and filter parts indoors and store in a safe and dry area, preferably heated.

3. How do I store my pool liner and small parts?

A: After draining pool, dry pool liner completely (100%). Sprinkle talcum powder on liner to prevent vinyl from sticking together and to absorb any water you may have missed.

Roll pool liner to avoid creases and relocate to storage area. Place it in original carton if you saved it.

Keep all small parts together with filter pump, manual, and pool, and then place in an area that will remain at room temperature throughout the storage season.